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Jon Williams
ServiceNow Employee
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03-29-2019
09:09 AM
Hi bpolo,
Yes, a workflow is really the platforms representation of a Playbook. They are one and the same, but the Workflow carries out all the task creation and logic of the Playbook. A Playbook is like any other business process and the workflow allows you to recreate and automate that process through the platform.
- Jon W