Cloud Management Fundamentals - K19 Pre-Con May 5 & 6

Student Instance Reservation Page:

https://cmf-a-001-instructor.lab.service-now.com/instance_reservation.do

Student Lab Files:

https://servicenow.app.box.com/v/cmfmsupportfiles

all set and exited to get started!

Set and ready to go.

Welcome to Cloud Managemnet Fundamentals Class.   This is where you can ask questions and both classes can collaborate together.  This will be monitored. 

exited .. let's Rock..."NOW"

Morning! Lets get started 🙂

Eric

State University of New York

SN Admin and Developer for over 4 years, mainly ITSM but researching ITOM. Certified Administrator, App Developer, and Implementation Specialist. Also certified AWS Architect Associate and Developer Associate.

Oscar Lopez from Mexico @ IT Troopers

No experience with Cloud Management yet.

My name is Cody, I work for a company called CloudPires in Cincinnati. 
I've been working on ServiceNow as a developer for a year and a half and would just like to get a better grasp on Cloud Management.

Hello All,

My name is Justin Loll and I am the ServiceNow Admin for Blue Cross Blue Shield of North Dakota. I have 3 years of experience on the platform and have completed 3 implementations. My goal is to prepare for our move to the cloud planned for our enterprise in the near future. I am hoping to learn the ways our instance can assist the business moving forward. Looking forward to learning with all of you.

I'm Jose. I work with John Hancock Financial Services. No experience with Cloud Management yet - implementing Discovery at the moment, which includes Cloud environments. 

Hi All,

Jason,  I've been a ServiceNow developer for 5 years.  Looking forward to learning about Cloud Mgmt.  

Tom Collins - Only person in the class named after a drink! 🙂

Northern Trust

No experience with Cloud Management but eager to learn!

Hey there, my name is Franziska, working for metafinanz - Informationssysteme GmbH. In the past I did a couple integrations with private cloud setups and ServiceNow mainly focused on Service Request Management. I hope to learn the best practices to cloud management using ServiceNow out of the box to better consult my customers.

Hi, 

My name is Tom.

I work for Accenture.

I don't have much experience with Cloud Management, other than using AWS as a hobby in my own time.

I have 1 year of experience working with ServiceNow.

With this class I hope to build a solid foundation with how Cloud Management is handled within ServiceNow, and start the path towards getting CIS certified in Cloud Management.

Bruce Rasmussen from Lansing, Michigan @ AF Group, the 10th largest Workers Compensation Insurance Company in the US.

No experience with Cloud Management but eager to learn!

William "Billy" Strader
SAIC
My experience with cloud has all been hey lets try something.  Management has never let me actually use cloud solutions yet.
Hope to learn allot more, eventually get certified and maybe get management to actually let me use the cloud for stuff.

Hi All,

I'm Yuki from NTT DATA in Japan.

Looking forward to learn new ways to manage my cloud resources!

My names is James Broomhead. I work for DXC and previously TESM. I have been working with the platform since 2009 as a customer.

I use AWS but have not used CMP. Excited to be here. 

Hi classmates! I'm Kevin Nelson, hailing from Chicago, and I have been working as a developer/admin of ServiceNow for almost 3 years now. Please feel free to reach out!

Hi, 

My name is Ramon De Jesus.

I work for NASA Langley Research Center as the Solutions Architect of their ServiceNow platform.

I have 3+ years of experience working with ServiceNow.

I have 5+ years of experience managing Azure and AWS systems manually. 

In this class, I want to see how ServiceNow can automize the cloud tasks I had done manually for all these years.

Let's have fun!

Hello, Dan here.. I work for American Family Insurance in Madison, WI for 20 years. Been doing ITSM software development for close to 10 years.  Using HP ServiceDesk, CA ServiceDesk, and switched to ServiceNow for the past 2.5 years. My organization is very cloud focused and I'm looking forward to getting a good understanding about cloud fundamentals 

My name is Kumar Tella. I work for a company called ReedElsevier aka LexisNexis. 

I started ServiceNow in 2011 with Berlin. This is my 8th Knowledge conference. I am SN admin and developer/implementation specialist. I have been working on ITSM, ITOM, Portal, REST API integrations, and now cloud management (our own).

Would like to know what is SN cloud mgmt is and how can we take the advantage of it instead of developing on our own.

Hello everyone, 

My name is Josh Kaufling and I work for Bloomin' Brands.

No experience with cloud management yet...

Looking forward to learn. 

I'm Curtis Schmidt, ServiceNow administrator for Wawanesa Insurance.  I've been working with ServiceNow for 2.5 years.

I'm wanting to learn more about integrating ServiceNow with AWS as we are starting to use AWS to build more and more solutions for various business challenges.

Hi All,

My Name is Ashvin Modi and I work for Fidelity Investment. I have more than 9 years experience on ServiceNow platform. I have prior experience on Cloud Discovery for AWS & Azure. 

Excited to learn new things in Cloud Management !!  

Hello everyone.

I'm Takashi Mori from Japan. 

I'm quite a begginer about ServiceNow. I'm in charge of Microsoft Azure and interested in cloud management.

Looking forward to learn how to manage clouds using ServiceNow!

I am from Texas Dallas !!

Hello All,

My name is Marcelo Pedreyra and I am the Director of Systems Architecture with a heavy presence as the ServiceNow Administrator/Business Analyst for Sema4 which is based out of Stamford, CT.  I personally only have 1.5 years of knowledge and usage of ServiceNow but have implemented both ITSM and ITOM and am completely sold on it and will be fully implementing the enterprise solution across the company.  I look forward to picking up additional skills as well as meeting new folks.

Let get it going!!

One small suggestion on the slide showing the 3389 to MID Server and 443 to the LAB instance.  You might want to include something saying MID Server uses 443 to communicate to the LAB Instance.  Also make it show that it is a one way connection (MID Server queries the SN Instance and the SN Instance never initiates a request to the MID Server).  Just my 2 cents.

Howdy. Go Canes!

Don't hate me for jumping ahead... but page 36 in the lab.  The screen shot you have for the "Cloud Admin Portal" does not match what one would actually see following the Lab.  Attached a screen shot of what I saw for that base.

One suggestion for the labs, please include in the footer of all your slides the URL that students need for lab access. That way the speaker doesn't need to go back in slides to show the links over and over again.

Hi.  My name is Josh Cook.

I'm a Technical and Process Architect for Finite-Partners.  I've been a developer and solutions consultant/architect within SN since 2012.  Prior to that I was a Remedy developer for 4 years.  Combined I have roughly 11 years experience in ITSM development.

I specialize in integrations development, but have worked with nearly all facets of the platform.

Thank you for the feedback and it will be noted.

Another suggestion: Muscle memory is a thing, it would be nice to click along with the overview examples and get results. A sample set of items should be pre-built on the lab instances.

Hello,

When impersonating the cadmin.cloudd account, that is the picture on page 36 and it seems to match.  Could you clarify what the difference is that you see?

Thank you for the suggestion and it will be noted.

Welcome!

Welcome!   Hope you enjoy the class!

Welcome!

Welcome to Class!

does anybody remembers what to put on the navigation filter to pull List View of a table without records in cases where we just want to use filter before pulling records?

For example:

incident.list    will show List View with all records pulled

incident.xxxx   should show an empty List View, then I can enter filters and run it...

Thanks,

Oscar

Here is a picture of the guide.  See the difference in the widgets.

Hi Everyone,

I'm Mark and I work for Accenture.  I have 2 years experience with Servicenow, 1 year as a functional testing resource and the other as a solution architect.  I am hoping to learn about the use cases of integrating with AWS/Azure/VMware from a ServiceNow environment.

Look forward to meeting new faces and learning a lot!

I am only familiar with .list .do and .form

I found this article but it doesn't address your question.  Hopefully someone else knows the method.  I'll keep looking 🙂

https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/administer/navigation-and-ui/...

Information on new content release offerings: 

Visibility to Google Cloud/IBM Cloud/Pivotal Cloud Foundry - Apr store release update

https://community.servicenow.com/community?id=community_Blog&sys_id=3bcfa6f2dbf837c8f7fca851ca9619fd

Again don't shoot me for jumping ahead:

Lab 3.1 on page 97.  Section C "Create AWS Credential in ServiceNow".  You simply say hey go into the "Cloud Admin Portal" and do whatever.  Should we first "Impresonate" as "cadmin.cloudd" or do we do this as "System Administrator"?

Is there any plan to enable SAML authentication in ServiceNow by using Master account STS (Secure Token Service) solution for AWS Account access as currently it uses access key & secret key ?

Hello Everyone, 

Name: Nikunj Bambharolia

Company: BankUnited

Purpose to attend this class is to learn cloud discovery and how to populate CMDB

Hi everyone,

currently we dont have cloud portal purchased. if we run traditional discovery on AWS with mid server on AWS - the CIs will be populated into traditional classes in CMDB?

future lets say we buy this product and run cloud discovery from the admin portal then again those same CIs will be discovered - will those be updated with traditional discovery or create new in the new class?

Hi there,

Just do it as System Administrator. 

Thanks,

Sharon

Hi Nikunj,

With traditional discovery against CI's, the traditional discovery information will be gathered for ip-based discovery gathering operating sytsem information, etc.   When you do cloud-baed discovery, a host of other information is gathered and populated in the CMDB that is specific to cloud resources and attributes, which enhances or addes to the complete picture for that particular resource.  The attributes and information gathered is of a different nature than the OS-based discovery and complliments the existing data.

Some useful links

AWS Self-Paced Training:  Get hands-on practice in a live AWS environment with AWS services and real-world cloud scenarios. Follow step-by-step instructions to learn a service, practice a use case, or prepare for AWS Certification.  https://aws.amazon.com/training/self-paced-labs/

Azure Self-Paced Training:  Enjoy hands-on learning on your schedule with our free, self-paced labs, and keep your cloud knowledge fresh.  https://www.microsoft.com/handsonlabs/SelfPacedLabs

Discovery Links:

Data collected by AWS and Azure cloud discovery:  https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/concept/...

Data collected by VMWare  vCenter discovery:  https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/referenc...

Per Donnie Hamlett, Not sure so we will need to pose that question to the developers.  

Hello everyone, I am Pritish Gautam from Advance Solutions Corp. 

ServiceNow user since late 2011 and implementation exp of 5 years for ITSM, PPM, HR and Scoped Application

I am new to Cloud and here to learn the fundamentals.

this one is getting closed...

https://community.servicenow.com/community?id=community_question&sys_id=39d6bd32dbc4a744a39a0b55ca96...

I've attached the slide on the Implementer Learner Path here, for anyone interested in pursuing further learning and certification in Cloud Management.  Enjoy Knowledge and Vegas!

Thanks for a great course!

When should we expect to see the completed course in saba?

hello, we dont see the course completion in saba? when can we expect?

hello we still havent seen the completion certificate in SABA as we were told in the training? can you let us know when that will be available to us?

hello we still havent seen the completion certificate in SABA as we were told in the training? can you let us know when that will be available to us?

hello we still havent seen the completion certificate in SABA as we were told in the training? can you let us know when that will be available to us?

Hello Nikunj,

I am currently investigating this. I hope to have some news for you in the next few days.

Thanks,

Donnie

My apologies for the misinformation, but you will not be credited in SABA for taking the course. The system used for Pre-Con has not been integrated with SABA.

My apologies for the misinformation, but you will not be credited in SABA for taking the course. The system used for Pre-Con has not been integrated with SABA.

Unfortunately, you will not receive credit for this course in SABA, because the Pre-Con courseware is not connected to the SABA courseware system. My apologies for the person who may have mistakenly given you this information.

Unfortunately, you will not receive credit for this course in SABA, because the Pre-Con courseware is not connected to the SABA courseware system. My apologies for the person who may have mistakenly given you this information. 

For Certification you will have to take the Cloud Management Advanced course. Upon completing that course you will be provided with a voucher that allows you to take the CIS-Cloud Management exam. Please note that this voucher does not pay for the exam, you will have to pay the required exam fee.  Please see the exam specification for more details https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-cm-exam-blueprint.pdf

Hello Joro,

You can definitely use this class to help you to become Certified for Cloud Management. The other class that you must take before you can take the Certified Implementation Specialist exam for Cloud Management is Cloud Management Advanced (CMA). Once you take the CMA class you will receive a voucher. which will allow you to register and pay to take the exam. 

Here is a link to the Blueprint for the exam.

https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-cm-exam-blueprint.pdf

Thanks,

Donnie