dhamone
ServiceNow Employee

Welcome to the ServiceNow Knowledge19 Pre-Conference - Cloud Management Fundamentals!

This is a dedicated Community Article for class communication, collaboration, and fun!!

Comments
David Clarkson
Giga Contributor

Student Instance Reservation Page:

https://cmf-a-001-instructor.lab.service-now.com/instance_reservation.do

 

Student Lab Files:

https://servicenow.app.box.com/v/cmfmsupportfiles

Oscar Lopez
Mega Guru

all set and exited to get started!

Justin L
Tera Explorer

Set and ready to go.

Sharon Hobart
Mega Guru

Welcome to Cloud Managemnet Fundamentals Class.   This is where you can ask questions and both classes can collaborate together.  This will be monitored. 

Prasad23
Kilo Explorer

exited .. let's Rock..."NOW"

tomcollins
Tera Contributor

Morning! Lets get started 🙂

Eric K3
Kilo Guru

Eric

State University of New York

SN Admin and Developer for over 4 years, mainly ITSM but researching ITOM. Certified Administrator, App Developer, and Implementation Specialist. Also certified AWS Architect Associate and Developer Associate.

Oscar Lopez
Mega Guru

Oscar Lopez from Mexico @ IT Troopers

No experience with Cloud Management yet.

Cody Smith _ Cl
Tera Guru

My name is Cody, I work for a company called CloudPires in Cincinnati. 
I've been working on ServiceNow as a developer for a year and a half and would just like to get a better grasp on Cloud Management.

Justin L
Tera Explorer

Hello All,

My name is Justin Loll and I am the ServiceNow Admin for Blue Cross Blue Shield of North Dakota. I have 3 years of experience on the platform and have completed 3 implementations. My goal is to prepare for our move to the cloud planned for our enterprise in the near future. I am hoping to learn the ways our instance can assist the business moving forward. Looking forward to learning with all of you.

jyamin
Kilo Contributor

I'm Jose. I work with John Hancock Financial Services. No experience with Cloud Management yet - implementing Discovery at the moment, which includes Cloud environments. 

Jason Kuhar
Tera Contributor

Hi All,

 

Jason,  I've been a ServiceNow developer for 5 years.  Looking forward to learning about Cloud Mgmt.  

tomcollins
Tera Contributor

Tom Collins - Only person in the class named after a drink! 🙂

 

Northern Trust

No experience with Cloud Management but eager to learn!

 

FranziskaS
Tera Explorer

Hey there, my name is Franziska, working for metafinanz - Informationssysteme GmbH. In the past I did a couple integrations with private cloud setups and ServiceNow mainly focused on Service Request Management. I hope to learn the best practices to cloud management using ServiceNow out of the box to better consult my customers.

 
Tom Ramirez1
Kilo Explorer

Hi, 

My name is Tom.

I work for Accenture.

I don't have much experience with Cloud Management, other than using AWS as a hobby in my own time.

I have 1 year of experience working with ServiceNow.

With this class I hope to build a solid foundation with how Cloud Management is handled within ServiceNow, and start the path towards getting CIS certified in Cloud Management.

Bruce Rasmussen
Kilo Contributor

Bruce Rasmussen from Lansing, Michigan @ AF Group, the 10th largest Workers Compensation Insurance Company in the US.

No experience with Cloud Management but eager to learn!

Billy S_1
Tera Contributor

William "Billy" Strader
SAIC
My experience with cloud has all been hey lets try something.  Management has never let me actually use cloud solutions yet.
Hope to learn allot more, eventually get certified and maybe get management to actually let me use the cloud for stuff.

ytaima
Tera Explorer

Hi All,

I'm Yuki from NTT DATA in Japan.

Looking forward to learn new ways to manage my cloud resources!

jamesbroomheadt
Tera Explorer

My names is James Broomhead. I work for DXC and previously TESM. I have been working with the platform since 2009 as a customer.

I use AWS but have not used CMP. Excited to be here. 

confuciusdrago1
Kilo Contributor

Hi classmates! I'm Kevin Nelson, hailing from Chicago, and I have been working as a developer/admin of ServiceNow for almost 3 years now. Please feel free to reach out!

Not applicable

Hello, everyone.

My name is Andrew Cadaret. I live and work in Oklahoma, where I am a (relatively new) systems architect for Zurich Insurance. I've worked with ServiceNow in one capacity or another for seven years. 

I'm taking this class to bolster our organization's understanding of how this tool works. We're in the middle of trying to deploy some Azure cloud services, and we've had some difficulty getting the actual catalog items made. I'm hoping that, at conclusion of this class, I'll be able to create any catalog item I might need to create using the blueprints and resources, etc. 

rldejesusm
Mega Guru

Hi, 

My name is Ramon De Jesus.

I work for NASA Langley Research Center as the Solutions Architect of their ServiceNow platform.

I have 3+ years of experience working with ServiceNow.

I have 5+ years of experience managing Azure and AWS systems manually. 

In this class, I want to see how ServiceNow can automize the cloud tasks I had done manually for all these years.

 

Let's have fun!

dgabsch
Tera Contributor

Hello, Dan here.. I work for American Family Insurance in Madison, WI for 20 years. Been doing ITSM software development for close to 10 years.  Using HP ServiceDesk, CA ServiceDesk, and switched to ServiceNow for the past 2.5 years. My organization is very cloud focused and I'm looking forward to getting a good understanding about cloud fundamentals 

Kumar Tella
Mega Expert

My name is Kumar Tella. I work for a company called ReedElsevier aka LexisNexis. 

I started ServiceNow in 2011 with Berlin. This is my 8th Knowledge conference. I am SN admin and developer/implementation specialist. I have been working on ITSM, ITOM, Portal, REST API integrations, and now cloud management (our own).

Would like to know what is SN cloud mgmt is and how can we take the advantage of it instead of developing on our own.

 

Josh Kaufling1
Kilo Explorer

Hello everyone, 

My name is Josh Kaufling and I work for Bloomin' Brands.

 

No experience with cloud management yet...

Looking forward to learn. 

curtisschmidt
Tera Contributor

I'm Curtis Schmidt, ServiceNow administrator for Wawanesa Insurance.  I've been working with ServiceNow for 2.5 years.

I'm wanting to learn more about integrating ServiceNow with AWS as we are starting to use AWS to build more and more solutions for various business challenges.

Not applicable

Hey guys,

I'm Joro Klifov form FROX AG. I have some experience with AWS and Azure and played a bit the the Cloud Portal.

Looking forward for having fun and learn new things !

ashvinmodi
Tera Contributor

Hi All,

My Name is Ashvin Modi and I work for Fidelity Investment. I have more than 9 years experience on ServiceNow platform. I have prior experience on Cloud Discovery for AWS & Azure. 

Excited to learn new things in Cloud Management !!  

Takashi Mori
Tera Contributor

Hello everyone.

 

I'm Takashi Mori from Japan. 

 

I'm quite a begginer about ServiceNow. I'm in charge of Microsoft Azure and interested in cloud management.

 

Looking forward to learn how to manage clouds using ServiceNow!

 

ashvinmodi
Tera Contributor

I am from Texas Dallas !!

 

nyrguy45
Kilo Contributor

Hello All,

My name is Marcelo Pedreyra and I am the Director of Systems Architecture with a heavy presence as the ServiceNow Administrator/Business Analyst for Sema4 which is based out of Stamford, CT.  I personally only have 1.5 years of knowledge and usage of ServiceNow but have implemented both ITSM and ITOM and am completely sold on it and will be fully implementing the enterprise solution across the company.  I look forward to picking up additional skills as well as meeting new folks.

 

Let get it going!!

Billy S_1
Tera Contributor

One small suggestion on the slide showing the 3389 to MID Server and 443 to the LAB instance.  You might want to include something saying MID Server uses 443 to communicate to the LAB Instance.  Also make it show that it is a one way connection (MID Server queries the SN Instance and the SN Instance never initiates a request to the MID Server).  Just my 2 cents.

theloaf
Kilo Explorer

Howdy. Go Canes!

Billy S_1
Tera Contributor

Don't hate me for jumping ahead... but page 36 in the lab.  The screen shot you have for the "Cloud Admin Portal" does not match what one would actually see following the Lab.  Attached a screen shot of what I saw for that base.

rldejesusm
Mega Guru

One suggestion for the labs, please include in the footer of all your slides the URL that students need for lab access. That way the speaker doesn't need to go back in slides to show the links over and over again.

Josh Cook
Kilo Explorer

Hi.  My name is Josh Cook.

I'm a Technical and Process Architect for Finite-Partners.  I've been a developer and solutions consultant/architect within SN since 2012.  Prior to that I was a Remedy developer for 4 years.  Combined I have roughly 11 years experience in ITSM development.

I specialize in integrations development, but have worked with nearly all facets of the platform.

 

Sharon Hobart
Mega Guru

Thank you for the feedback and it will be noted.

christine25
Tera Explorer

Another suggestion: Muscle memory is a thing, it would be nice to click along with the overview examples and get results. A sample set of items should be pre-built on the lab instances.

Sharon Hobart
Mega Guru

Hello,

 

When impersonating the cadmin.cloudd account, that is the picture on page 36 and it seems to match.  Could you clarify what the difference is that you see?

Sharon Hobart
Mega Guru

Thank you for the suggestion and it will be noted.

Sharon Hobart
Mega Guru

Welcome!

Sharon Hobart
Mega Guru

Welcome!   Hope you enjoy the class!

Sharon Hobart
Mega Guru

Welcome!

Sharon Hobart
Mega Guru

Welcome to Class!

Oscar Lopez
Mega Guru

does anybody remembers what to put on the navigation filter to pull List View of a table without records in cases where we just want to use filter before pulling records?

 

For example:

incident.list    will show List View with all records pulled

incident.xxxx   should show an empty List View, then I can enter filters and run it...

 

Thanks,

Oscar

Billy S_1
Tera Contributor

Here is a picture of the guide.  See the difference in the widgets.

markd_angio
Tera Contributor

Hi Everyone,

 

I'm Mark and I work for Accenture.  I have 2 years experience with Servicenow, 1 year as a functional testing resource and the other as a solution architect.  I am hoping to learn about the use cases of integrating with AWS/Azure/VMware from a ServiceNow environment.

 

Look forward to meeting new faces and learning a lot!

Jon Ulrich
Kilo Guru

I am only familiar with .list .do and .form

Sharon Hobart
Mega Guru

I found this article but it doesn't address your question.  Hopefully someone else knows the method.  I'll keep looking 🙂

 

https://docs.servicenow.com/bundle/madrid-platform-user-interface/page/administer/navigation-and-ui/...

Not applicable

I didn't even know that was an option. the only tricks I know related to that are that if you use all-caps it will pop up in a new window/tab.

[edit]

It must be an undocumented feature, here's the docs page on the subject:

Table Navigation via Navigation menu

[edit2]

apparently I should refresh the feed more often...

Sharon Hobart
Mega Guru

Information on new content release offerings: 

 

Visibility to Google Cloud/IBM Cloud/Pivotal Cloud Foundry - Apr store release update

 

https://community.servicenow.com/community?id=community_Blog&sys_id=3bcfa6f2dbf837c8f7fca851ca9619fd

Billy S_1
Tera Contributor

Again don't shoot me for jumping ahead:

 

Lab 3.1 on page 97.  Section C "Create AWS Credential in ServiceNow".  You simply say hey go into the "Cloud Admin Portal" and do whatever.  Should we first "Impresonate" as "cadmin.cloudd" or do we do this as "System Administrator"?

ashvinmodi
Tera Contributor

Is there any plan to enable SAML authentication in ServiceNow by using Master account STS (Secure Token Service) solution for AWS Account access as currently it uses access key & secret key ?

Nikunj Bambhar1
Tera Contributor

Hello Everyone, 

Name: Nikunj Bambharolia

Company: BankUnited

Purpose to attend this class is to learn cloud discovery and how to populate CMDB

 

Nikunj Bambhar1
Tera Contributor

Hi everyone,

 

currently we dont have cloud portal purchased. if we run traditional discovery on AWS with mid server on AWS - the CIs will be populated into traditional classes in CMDB?

future lets say we buy this product and run cloud discovery from the admin portal then again those same CIs will be discovered - will those be updated with traditional discovery or create new in the new class?

Sharon Hobart
Mega Guru

Hi there,

 

Just do it as System Administrator. 

 

Thanks,

Sharon

Sharon Hobart
Mega Guru

Hi Nikunj,

 

With traditional discovery against CI's, the traditional discovery information will be gathered for ip-based discovery gathering operating sytsem information, etc.   When you do cloud-baed discovery, a host of other information is gathered and populated in the CMDB that is specific to cloud resources and attributes, which enhances or addes to the complete picture for that particular resource.  The attributes and information gathered is of a different nature than the OS-based discovery and complliments the existing data.

Sharon Hobart
Mega Guru

Some useful links

 

AWS Self-Paced Training:  Get hands-on practice in a live AWS environment with AWS services and real-world cloud scenarios. Follow step-by-step instructions to learn a service, practice a use case, or prepare for AWS Certification.  https://aws.amazon.com/training/self-paced-labs/

 

Azure Self-Paced Training:  Enjoy hands-on learning on your schedule with our free, self-paced labs, and keep your cloud knowledge fresh.  https://www.microsoft.com/handsonlabs/SelfPacedLabs

Sharon Hobart
Mega Guru
Sharon Hobart
Mega Guru

Per Donnie Hamlett, Not sure so we will need to pose that question to the developers.  

Not applicable

Has anyone implemented any of this in a version previous to Madrid?

PG9
Tera Contributor

Hello everyone, I am Pritish Gautam from Advance Solutions Corp. 

ServiceNow user since late 2011 and implementation exp of 5 years for ITSM, PPM, HR and Scoped Application

I am new to Cloud and here to learn the fundamentals.

Not applicable

any chance we can turn down the speakers a tiny bit? I realize I did choose a seat right next to them, but when the presenters really get into their presentation, it can get a bit loud.

David Clarkson
Giga Contributor

I've attached the slide on the Implementer Learner Path here, for anyone interested in pursuing further learning and certification in Cloud Management.  Enjoy Knowledge and Vegas!

Brian Thomsen
Tera Contributor

Thanks for a great course!

Jon Ulrich
Kilo Guru

When should we expect to see the completed course in saba?

Nikunj Bambhar1
Tera Contributor

hello, we dont see the course completion in saba? when can we expect?

Nikunj Bambhar1
Tera Contributor

hello we still havent seen the completion certificate in SABA as we were told in the training? can you let us know when that will be available to us?

Nikunj Bambhar1
Tera Contributor

hello we still havent seen the completion certificate in SABA as we were told in the training? can you let us know when that will be available to us?

Nikunj Bambhar1
Tera Contributor

hello we still havent seen the completion certificate in SABA as we were told in the training? can you let us know when that will be available to us?

dhamone
ServiceNow Employee

Hello Nikunj,

 

I am currently investigating this. I hope to have some news for you in the next few days.

 

Thanks,

Donnie

dhamone
ServiceNow Employee

My apologies for the misinformation, but you will not be credited in SABA for taking the course. The system used for Pre-Con has not been integrated with SABA.

dhamone
ServiceNow Employee

My apologies for the misinformation, but you will not be credited in SABA for taking the course. The system used for Pre-Con has not been integrated with SABA.

Not applicable

Hey guys,

I dont see anything in Saba for Cloud Management Fundamentals (or similar). Are there going to be some content or we have to pay 150$ for the exam ?

 

Cheers,

Joro

dhamone
ServiceNow Employee

Unfortunately, you will not receive credit for this course in SABA, because the Pre-Con courseware is not connected to the SABA courseware system. My apologies for the person who may have mistakenly given you this information.

dhamone
ServiceNow Employee

Unfortunately, you will not receive credit for this course in SABA, because the Pre-Con courseware is not connected to the SABA courseware system. My apologies for the person who may have mistakenly given you this information. 

For Certification you will have to take the Cloud Management Advanced course. Upon completing that course you will be provided with a voucher that allows you to take the CIS-Cloud Management exam. Please note that this voucher does not pay for the exam, you will have to pay the required exam fee.  Please see the exam specification for more details https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-cm-exam-blueprint.pdf

Not applicable

I really enjoyed the course and learned useful stuff, but when ServiceNow states that you'll get the possibility to get certified for this its good to keep it as said. Not that I cant live without that, but my management send me to this course , exactly for certification :)Just saying that its not nice to not hold to something you guys stated in the K19 Events portal  😉

 

Cheers,

Joro

dhamone
ServiceNow Employee

Hello Joro,

 

You can definitely use this class to help you to become Certified for Cloud Management. The other class that you must take before you can take the Certified Implementation Specialist exam for Cloud Management is Cloud Management Advanced (CMA). Once you take the CMA class you will receive a voucher. which will allow you to register and pay to take the exam. 

 

Here is a link to the Blueprint for the exam.

https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-cm-exam-blueprint.pdf

 

Thanks,

Donnie