Answer Workspace uses machine learning to recommend unreplied questions based on the content you engage with on Now Community. Questions that appear in Answer Workspace are timely and relevant as machine learning continuously analyzes the answers you provide, blogs you read, and more. Consider it your one-stop shop to provide effective help to other members and build your Now Community reputation.
How your Answer Workspace is populated:
- The types of questions, blogs, and articles you post
- Your replies to questions
- Your comments on blogs and articles
- What you are searching on Now Community and Now Support
- Which Knowledge Base articles you are reading
MVPs and forum experts can use Answer Workspace to provide better quality help to those starting out with the Now Platform. Rising community stars can use Answer Workspace to share their experience and start building their reputation.
5 tips to make the most out of Answer Workspace:
1. Access the Answer Workspace from anywhere in the Now Community. A red dot lets you know if you have new or unread recommendations.
2. Engage with selected Community questions without leaving Answer Workspace
3. If there are recommended questions you no longer wish to see, click on the ‘x’ icon next to the question in the left pane to remove them. Questions you have not viewed yet will be indicated by a blue dot on the left side.
4. Uncheck the “recommended” checkbox at any time to browse all un-replied Community questions.
5. View recommended questions in the Content List on the main Community homepage. Access it by setting “Content Type” to “Questions” and making sure “Recommended” is checked.
Get started with Answer Workspace by responding to questions on Now Community. Be the first to reply to questions in record time with the convenient inbox-like experience. It’s easier than ever to engage with other members on the community and build your reputation with Answer Workspace.
See Frequently Asked Questions for Answer Workspace on Now Community for more information.
