Hello Community,
I am seeking clarification and support regarding a suspension I recently received in the ServiceNow Certification Program.
The allegation was that I misused or shared voucher codes. However, the facts and timeline of my certifications show that this would have been impossible. My main question is:
How could I have obtained or shared a voucher if, at the time, I was only starting my ServiceNow career and was not even eligible for vouchers yet?
📌 Timeline of events
April 18, 2023 & July 06, 2024 → Vouchers in my account show these expiration dates. (They were already expired when I first saw them).
October 05, 2023 → Achieved Welcome to ServiceNow micro-certification.
December 23, 2024 → Achieved Certified System Administrator (CSA) certification.
2025 → After completing the ITSM path, I noticed inconsistencies and opened multiple cases:
CS0545168 → Main case (still unresolved).
CS0546917 → Closed as duplicate without analysis.
CS0546937 → Still pending with no response.
📌 Current status
My certifications were recently restored (thank you), but with clear errors:
The system shows that I completed CSA and the Delta exam on the same day, which is not possible.
I never received any official communication indicating who restored them or under which case.
In addition, my Webassessor account is still blocked, and the voucher remains unavailable.
❓ My questions to the community
How could I have misused a voucher that was already expired before I earned any certifications?
Why do these expired vouchers appear in my account if I never requested or had access to them?
How is it possible that my record shows CSA and Delta on the same day?
What steps can I take to ensure my Webassessor access and voucher eligibility are restored, and that my record is corrected without errors?
I am sharing this here in the hope that others may have experienced something similar or that the right team can help me resolve this completely.
Dear colleagues,
My case has finally been resolved, but I would like to share my experience here as an alert.
During the process, I noticed some unusual discrepancies with vouchers. My recommendation is: please check the vouchers that appear in your account and confirm whether they all make sense in relation to your learning path and certification history.
I originally opened a case in good faith, but I ended up being judged and misinterpreted. At one point, the team even mentioned that because I performed an account merge during the investigation, it could be seen as if I was trying to circumvent the suspension.
To clarify: the merge was not related to the investigation at all. I did it simply because I was leaving my current company and moving to a new professional challenge, so I needed to consolidate my accounts.
In the end, the suspension was lifted and my certifications restored, but the whole situation was stressful and shows that these data discrepancies can happen to anyone.
Point of attention for the community: we are all susceptible to this kind of issue, and it’s important to monitor vouchers and keep track of what appears in your account.
I want to thank everyone who supported me here, and I hope this helps others avoid going through the same situation.
