preparing for CSA exam

MAGAPUV
Tera Contributor

A subject matter expert routinely receives tasks which have been worked by first level support, before receiving
the assignment. What could you suggest to make it easier for the expert to read only the work notes in the Activity log?
A. Click Context menu > Work Notes View
B. Click Personalize icon and select Activity Stream
C. Right click form header > Form Layout > Add Work Notes Section
D. Click Funnel icon and select only work notes

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @MAGAPUV 

click funnel icon and select only work notes

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Dr. Atul G. - Learn N Grow Together
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Nikhil Bajaj9
Giga Sage

Hi @MAGAPUV ,

 

Correct Answer is D. - Click Funnel icon and select only work note

 

Regards,

Nikhil Bajaj

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Regards,
Nikhil Bajaj