preparing for CSA exam
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07-09-2025 04:36 AM
A subject matter expert routinely receives tasks which have been worked by first level support, before receiving
the assignment. What could you suggest to make it easier for the expert to read only the work notes in the Activity log?
A. Click Context menu > Work Notes View
B. Click Personalize icon and select Activity Stream
C. Right click form header > Form Layout > Add Work Notes Section
D. Click Funnel icon and select only work notes
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07-09-2025 04:41 AM
Hi @MAGAPUV
click funnel icon and select only work notes
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-09-2025 06:07 AM
Hi @MAGAPUV ,
Correct Answer is D. - Click Funnel icon and select only work note
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj