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Administration Fundamentals vs Welcome course

AaranStent
Tera Contributor

‎05-26-2025 09:01 PM

I have completed the ServiceNow Administration and just started the Administration Fundamentals/CSA course.  THe first course (Welcome) was fantastic.  The interactive learning and the "validate task" was great.  The new Fundametals couse seems to be just a collection of "very" fast paced videos. I am not finding them useful or educational as they just skip over so much so quickly. There are mentions of Labs but no instructions.  Maybe in an eBook?  Am I doing something wrong? 

 

BTW there are 2 "ServiceNow Administration Fundamentals/CSA couses to choose from that are in English.  One has (Xanadu) on the end of it.  The durations are quite different 12 vs 18 hours.  I was unable to try the 18 hour non Xanadu course as I get a message stating "This content cannot be enrolled in directly".   What is the difference between the two Admin Fundamentals couses? I am not needing the AI features at this stage.

 

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AaranStent
Tera Contributor

‎06-01-2025 10:31 PM

As best I can understand it the two coursers use a different format. The Sytem Administration Fundamentals uses a book format to guid you through the steps with videos in the online training manual.  It was not clear what order to do the video/book but I found that the video acted as a review of the content I had just read. I watched the video of the Lab before doing the lab as it gave me an overview of what I was about to do.

As for the second part of my question I think the Xanadu is the only course available at this time (June 2025).  Ready for my exam tomorrow 🙂

LidiaP
Tera Contributor

‎06-04-2025 12:12 AM

I have the same problem. The only course that I can enroll to is the Xanadu one without any labs. The other course (the longer one - around 18 hours) appears on the list but I can't start it.