How to prepare for CIS-ITSM exam in 2026?

[Archana Singh1]

I am planning to give my CIS-ITSM exam by the end of this year (Dec 2026). I have also completed the ITSM Fundamentals and ITSM Implementations course on Nowlearning but I am not able to get much practice sets to prepare me well for the type of questions which may be asked. Hence can someone please suggest where can I practice to test my knowledge on the topics before I appear for the actual exam?

[Dr Atul - LNG]

Hi @Archana Singh1 

Being a trainer, I can now say that the official training should be your single source of truth for exam preparation.

My recommendation would be:

• Follow the training from start to finish.

• Complete the labs at least 2–3 times so you become comfortable with the concepts and practical steps.

• Review the training material 2–3 times and go through it word by word. The wording and details can be important for the exam.

• Use the training material as your primary reference rather than relying heavily on external practice-question websites.

There are many websites that provide practice questions, but I personally would not recommend relying on them for exam preparation. The answers on those sites may be incorrect or outdated, and they can sometimes create confusion.

From my experience, understanding the official training thoroughly and practising the labs repeatedly is a much better way to prepare.

[Ankur Bawiskar]

@Archana Singh1 

you can focus on the now learning course and also if you are working for a ServiceNow partner, try getting access to MeasureUp where you will get some practice test

Official practice exams with MeasureUp FAQs 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @Archana Singh1 

 Please follow these steps as per Servicenow University to prepare CIS-ITSM Exam

"

• Review the Implementer IT Service Management Credential Path for recommended courses. Course completion is not required but highly recommended.
  • We strongly recommend completing the training before beginning the exam registration and scheduling processes. These courses are designed to align with the exam blueprint and significantly improve exam readiness.
• Review the CIS-ITSM Exam Blueprint for exam objectives and other important details.
• Gain real-world experience, create, test, and learn on your own ServiceNow environment. "

Also 

• Practice mock questions with Correct Answer  . Lots of sites are there including youtube.
• Practice from ServiceNow university provided practice (if you have access (if you are part of Servicenow's partner company): https://account.measureup.com/servicenow-university
• If anything left or you are struggling with answering practice test, Revisit the course content.
• Once you are confident ,  Schedule the exam and Go for it.

[Aditya_hublikar]

Hello   @Archana Singh1 ,

For the CIS-ITSM exam, focus primarily on the official ServiceNow training e-books and study them thoroughly, as even small wording differences can be important in exam questions. Along with theoretical preparation, repeat the hands-on labs multiple times  in a developer instance, especially complex areas such as Change Management workflows. Make sure you have a strong understanding of the Incident, Problem, and Change lifecycles, as well as Service Catalog, Request Management, and CMDB integration. Overall, combine careful reading of the official material with repeated practical practice.

Here are few community memebers experience thread you can also look at this :

http://servicenow.com/community/servicenow-ide-sdk-and-fluent/cis-itsm-exam/m-p/3377635/page/2

https://www.servicenow.com/community/itsm-forum/cis-itsm-exam-preparation/m-p/500784/page/2

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya