Advice: Servicenow Business Analyst

[DebanjanM]

I am a business analyst and have a great interest to become a servicenow business analyst. How to acheive my goal? I have completed my learning on ITSM by watching Youtube videos. Now started for HRSD. Anyone please share your thoughts and advice. 

[Dr Atul G- LNG]

Happy to help, mate.

I started as a BA, then moved to BPC, and now I’m working as a Platform Owner. This journey has always been an interesting learning experience.

As a BA, the first part is all about skills and understanding the platform. We should not think about the platform functionally at first, but understand how it is built, how it moves, and how it works. It’s also important to gain knowledge of additional products like GRC, SAM, etc.

As a BA, you are the first point of contact for the client, so communication and client handling skills are very important. We should focus on workshops, writing skills, and also be able to do small POCs. It’s essential to understand the differences in customer situations and configuration.

Here are two podcasts that can help you get more insight: 

https://www.youtube.com/live/RfkMb7ThIrE?si=UU9lEqRBm0D9TTPR

https://www.youtube.com/live/iK8kTaIIwq4?si=4dGd_PpKLSpWscuf

https://youtu.be/KnIH86Vigso?si=c9Rm6_H0PicavzZY

[Tanushree Maiti]

Hi @DebanjanM 

To become a servicenow business Analyst - I will suggest , go through following courses or career path:

1: Welcome to ServiceNow (Zurich) // It will help you to know basic things in ServiceNow and you can smoothly navigate within the tool.

2. Business Process Analyst Career Journey   //Interesting career path provided by ServiceNow

Associate Business Analyst ->Practitioner Business Analyst ->Professional Business Analyst

3. Business Process Consultant (BPC) Best Practices for Implementation 

If you want to any kind of Certification (mainline-micro) /Accrediation , you can check this blog for your suitable your role:

https://www.servicenow.com/community/training-and-certifications/blog5-tm-consolidated-full-amp-up-t...