Blog5_TM: Consolidated, Full & up-to-date ServiceNow Certification List (2026)

[Tanushree Maiti]

Background : 

At the end of last year 2025, during a company certification competition covering Mainline, Micro-Certifications, Accreditations, Suites, Sales, Presales, and Bootcamps, it was difficult to find a single consolidated list with accurate and updated links.

Community lists like Steele Smith ’s compilation helped to some extent, but a fully consolidated view was still missing.

This document aims to provide a complete consolidated list of ServiceNow certifications available through ServiceNow University (2026).

Intended Audience :

Anyone who wants to pursue any kind of certification/accreditation within ServiceNow University.

Status: Working on fine-tuning it.

Certification	Type	For /subtype	Credential Requirements
Certified Master Architect (CMA)	Mainline	Expert	CSA CAD CIS-ITSM Any 2 other CIS ( CIS in CSM, HR, SecOps, ITOM etc) ITIL V3 or V4
Certified Technical Architect (CTA)	Mainline	Expert	CSA CAD ArchX (Required for 2026 CTA ) Any 2 CIS
Certified CRM Architect (CRMA)	Mainline	Expert	CSA ArchX CIS-CSM or CIS-FSM
Architecture Excellence (ArchX)	Mainline	Expert	CSA CIS (Recommended)
Servicenow certified system administrator	Mainline	Core
Servicenow certified application developer	Mainline	Core	( Recommended 6+ months of hands‑on ServiceNow application development experience.)
Certified platform owner associate	Mainline	Platform Owner	( Recommended 3-5 years of ServiceNow or Platform Owner experience)
Certified implementation specialist – it service management(CIS-ITSM)	Mainline	Implementer	To hold this cert, must pass the CIS-DF exam by December 31, 2026
Certified implementation specialist – human resources(CIS-HRSD)	Mainline	Implementer
Certified implementation specialist – software asset management(CIS-SAM)	Mainline	Implementer	To hold this cert, must pass the CIS-DF exam by December 31, 2026
Certified implementation specialist – third-party risk management (CIS-TPRM)	Mainline	Implementer
Certified implementation specialist – service mapping(CIS-SM)	Mainline	Implementer	To hold this cert, must pass the CIS-DF exam by December 31, 2026
Certified implementation specialist – data foundations (cmdb and csdm)((CIS-DF (CMDB and CSDM))	Mainline	Implementer
Certified implementation specialist – field service management(CIS-FSM)	Mainline	Implementer
Certified implementation specialist – customer service management(CIS-CSM)	Mainline	Implementer
Certified implementation specialist – risk and compliance(CIS-RC)	Mainline	Implementer
Certified implementation specialist – discovery(CIS-Disco)	Mainline	Implementer	To hold this cert, must pass the CIS-DF exam by December 31, 2026
Certified implementation specialist – hardware asset management(CIS-HAM)	Mainline	Implementer	To hold this cert, must pass the CIS-DF exam by December 31, 2026
Certified implementation specialist – event management(CIS-EM)	Mainline	Implementer
Certified implementation specialist – platform analytics(CIS-PA)	Mainline	Implementer
Certified implementation specialist – vulnerability response(CIS-VIR)	Mainline	Implementer	To hold this cert, must pass the CIS-DF exam by December 31, 2026
Certified implementation specialist – service provider(CIS-SP)	Mainline	Implementer
Certified implementation specialist – strategic portfolio management(CIS-SPM)	Mainline	Implementer
Certified implementation specialist – security incident response(CIS-SIR)	Mainline	Implementer	To hold this cert, must pass the CIS-DF exam by December 31, 2026
micro-certification - agentic ai executive	Micro-Certification	Micro-Certification
micro-certification - ui builder	Micro-Certification	Micro-Certification
micro-certification - welcome to servicenow (Zurich)	Micro-Certification	Micro-Certification
micro-certification - automated test framework	Micro-Certification	Micro-Certification
micro-certification - integration hub	Micro-Certification	Micro-Certification
micro-certification - introduction to app engine studio	Micro-Certification	Micro-Certification
micro-certification - platform analytics	Micro-Certification	Simulator
micro-certification - cmdb health	Micro-Certification	Simulator
micro-certification - configure the cmdb	Micro-Certification	Simulator
micro-certification - flow designer	Micro-Certification	Micro-Certification
micro-certification - predictive intelligence	Micro-Certification	Micro-Certification
micro-certification - service portal	Micro-Certification	Micro-Certification
micro-certification - virtual agent	Micro-Certification	Simulator
micro-certification - agile and test management implementation	Micro-Certification	Simulator
micro-certification – Devops change velocity	Micro-Certification	Simulator
micro-certification - playbooks essentials	Micro-Certification	Micro-Certification
micro-certification - business continuity management	Micro-Certification	Simulator
micro-certification - playbooks advanced	Micro-Certification	Micro-Certification
Executive Citizen Developer Micro Certification	Micro-Certification	Micro-Certification
Gen AI RampCamp	Bootcamp Accreditation	Accreditation
Cloud Accelerate Implementation	Bootcamp Accreditation	Accreditation
Health and Safety Implementation	Bootcamp Accreditation	Accreditation
Sales and Order Management Implementation Essentials Accreditation	Bootcamp Accreditation	Accreditation
Digital End-user Experience Bootcamp Accreditation	Bootcamp Accreditation	Accreditation
Digital Product Release Management	Bootcamp Accreditation	Accreditation
Contract Management Pro (CMP)	Bootcamp Accreditation	Accreditation
Retail Service Management Bootcamp Accreditation	Bootcamp Accreditation	Accreditation
Service Reliability Management	Bootcamp Accreditation	Accreditation
Enterprise Asset Management Bootcamp Accreditation	Bootcamp Accreditation	Accreditation
Employee Growth and Development Implementation Bootcamp Accreditation	Bootcamp Accreditation	Accreditation
Talent Development Implementation Bootcamp Accreditation	Bootcamp Accreditation	Accreditation
Bootcamp Credential - Finance Case Management	Bootcamp Accreditation	Accreditation
API Insights Implementation	Bootcamp Accreditation	Accreditation
Synthetic Monitoring Implementation	Bootcamp Accreditation	Accreditation
Service Graph Connector Central Implementation	Bootcamp Accreditation	Accreditation
Service Observability Implementation	Bootcamp Accreditation	Accreditation
Cloud Observability Bootcamp Accreditation	Bootcamp Accreditation	Accreditation
Manufacturing Commerical Operations	Bootcamp Accreditation	Accreditation
Disputes Management – Financial Services Operations Delivery Accreditation	Bootcamp Accreditation	Accreditation
Creator Studio Implementation	Bootcamp Accreditation	Accreditation
Healthcare and Life Sciences EMR Help Implementation	Bootcamp Accreditation	Accreditation
Now Assist for Field Service Management - FSM Accreditation	Bootcamp Accreditation	Accreditation
Now Assist for Strategic Portfolio Management (SPM)	Bootcamp Accreditation	Accreditation
Now Assist for Customer Service Management (CSM) Implementation Bootcamp  Accreditation	Bootcamp Accreditation	Accreditation
Now Assist for ITOM Implementation Bootcamp Accreditation	Bootcamp Accreditation	Accreditation
Now Assist for IT Service Management (ITSM) Implementation	Delivery Accreditation	Accreditation
Now Assist for HR Service Delivery (HRSD) Implementation Bootcamp Accreditation	Bootcamp Accreditation	Accreditation
Now Assist and Agentic Workflow for ITOM Delivery Accreditation	Delivery Accreditation	Accreditation
now assist executive micro cert	Micro-Certification	Micro-Certification
Now assist for customer service management (csm) implementation	Delivery-Accreditation	Accreditation
now assist for strategic portfolio management (spm)	Delivery-Accreditation	Accreditation
Now assist for human resource service delivery implementation	Delivery-Accreditation	Accreditation
Now assist for creator implementation	Delivery-Accreditation	Accreditation
suite certification - now assist for it service management (itsm) pro plus suite	Suite	Suite	Suite Certification: IT Service Management Suite Professional   Accreditations: Now Assist for IT Service Management
suite certification - now assist for hr service delivery pro plus	Suite	Suite	Suite Certification: HR Service Delivery Suite Professional Accreditations: Now Assist for HR Service Delivery
suite certification - now assist for customer service management (csm) pro plus suite	Suite	Suite	Suite Certification: CSM Suite Accreditations: Now Assist for CSM
Suite Certification – IT Operations Management Visibility (ITOM Visibility)	Suite	Suite	Mainline: CIS- Disco, CIS-SM Accreditation: Agent Client Collector
suite certification - application developer core skills micro	Suite	Suite	Micro-Certifications  Automated Test Framework  Flow Designer Integration Hub UI Builder
suite certification - itsm professional	Suite	Suite	Mainline Certification: CIS-ITSM Micro-Certifications:  Platform Analytics Predictive Intelligence Virtual Agent
suite certification - workplace service delivery	Suite	Suite	Mainline Certification: CSA Accreditations: Workplace Service Delivery Micro-Certifications:  Integration Hub  Platform Analytics  Service Portal  UI Builder
suite certification - hr professional	Suite	Suite	Mainline Certification: CIS-HRSD Micro-Certifications: Platform Analytics Predictive Intelligence Virtual Agent
suite certification - ham with telecommunications network inventory professional	Suite	Suite	Mainline Certification: CIS-HAM Micro-Certifications: Telecommunication Network Inventory
suite certification – accounts payable operations	Suite	Suite	Mainline Certification: CSA Accreditations: Accounts Payable Operations Employee Center Micro-Certifications:  Integration Hub  Flow Designer  Service Portal  UI Builder Welcome to ServiceNow
suite certification - fso banking and wealth management professional	Suite	Suite	Mainline Certification: CIS-CSM Accreditations: Financial Service Operations - Insurance Micro-Certifications:  Platform Analytics Predictive Intelligence Virtual Agent
suite certification - fso insurance professional	Suite	Suite	Mainline Certification: CIS-CSM Accreditations: Financial Service Operations - Insurance  Micro-Certifications:  Platform Analytics Predictive Intelligence Virtual Agent
suite certification - healthcare and life sciences management professional	Suite	Suite	Mainline Certification: CIS-CSM Accreditations: Healthcare and Life Sciences Micro-Certifications:  Platform Analytics Predictive Intelligence Virtual Agent
suite certification - legal service delivery	Suite	Suite	Mainline Certification: CSA Accreditations: Legal Service Delivery Micro-Certifications:  Integration Hub  Platform Analytics  Service Portal  UI Builder
suite certification – order management - telecom, media, technology, professional	Suite	Suite	Mainline: CIS-CSM Accreditation:  Order Management for Telecommunications, Media, and Technology Telecommunications, Media, and Technology
suite certification - public sector digital services (psds)	Suite	Suite	Mainline: CIS-CSM Micro-cert:  Platform Analytics Predictive Intelligence Virtual Agent
suite certification – sourcing and procurement operations	Suite	Suite	Mainline: CSA Accreditation:  Employee Center Sourcing and Procurement Micro-cert:  Flow Designer Integration Hub Service Portal UI Builder Welcome to ServiceNow
suite certification – supplier lifecycle operations	Suite	Suite	Mainline: CSA Accreditation:  Supplier Lifecycle Operations Micro-cert:  Flow Designer Integration Hub Service Portal UI Builder Welcome to ServiceNow
suite certification - technology provider service management	Suite	Suite	Mainline Certification: CIS-CSM, CIS-ITSM Accreditations: Account Lifecycle Events Proactive Service Experience Workflows (PSEW) Service Bridge  Telecommunications, Media, and Technology Service Management
suite certification - telecommunication and media service management	Suite	Suite	Mainline Certification: CIS-CSM Accreditations: Account Lifecycle Events Proactive Service Experience Workflows (PSEW) Service Bridge  Telecommunications, Media, and Technology Service Management
Suite Certification - Telecommunication and Media Service Management Professional	Suite	Suite
suite certification - workflow data fabric	Suite	Suite	Mainline: CSA Accreditation:   Automation Center Delivery Process Mining Fundamentals Robotic Process Automation (RPA) Stream Connect for Apache Kafka Micro-cert: Integration Hub
suite certification - citizen developer core skills micro	Suite	Suite
suite certification - data foundations (cmdb and csdm) professional	Suite	Suite	Mainline : CIS-Data Foundations (CMDB and CSDM) Micro-Cert: CMDB Health Configure the CMDB
suite certification - csm professional	Suite	Suite	Mainline : CIS-CSM Micro-Cert: Platform Analytics Predictive Intelligence Virtual Agent
partner presales: servicenow ai platform	PreSales	Accreditation
Partner presales: customer service management(CSM)	PreSales	Accreditation
Partner presales: environmental, social, and governance (ESG)	PreSales	Accreditation
Partner presales: field service management (FSM)	PreSales	Accrediation
Partner presales: financial services operations (FSO)	PreSales	Accrediation
Partner presales: healthcare and life sciences(HCLS)	PreSales	Accrediation
Partner presales: hr service delivery(HRSD)	PreSales	Accrediation
Partner pre-sales: integrated risk management	PreSales	Accrediation
partner presales: it operations management (ITOM) and cmdb	PreSales	Accrediation
Partner presales: it service management (ITSM) & devops	PreSales	Accrediation
Partner presales: Legal and Contract Operations (LCO)	PreSales	Accrediation
Partner presales: manufacturing & operational technology(OT)	PreSales	Accrediation
Partner presales: public sector digital service(PSDS)	PreSales	Accreditation
Partner presales:Sales and Messaging Foundations	PreSales	Accreditation
Partner presales: security operations (SecOps)	PreSales	Accreditation
Partner presales: servicenow ai platform	PreSales	Accreditation
Partner presales: source-to-pay operations(S2P)	PreSales	Accreditation
Partner presales: strategic portfolio management(SPM)	PreSales	Accreditation
partner presales: technology provider solutions	PreSales	Accreditation
Partner presales: Telecom Network Solutions	PreSales	Accreditation
Partner presales: workflow data fabric (wdf)	PreSales	Accreditation
Partner presales: workplace service delivery(WSD)	PreSales	Accreditation
Partner security black belt	PreSales	Accreditation
Partner security brown belt	PreSales	Accreditation
Selling ServiceNow Basics for Partners	PreSales	Accreditation
Partner security white belt	PreSales	Accreditation
Associate Sales Representative	PreSales	Accreditation
Customer Relationship Management(CRM)	PreSales	Accreditation
Partner presales: it asset management (ITAM)	PreSales	Accreditation
Customer Relationship Management (CRM)	Sales	Accreditation
Partner sales: customer service management(CSM)	Sales	Accreditation
Partner sales: environmental, social and governance(ESG)	Sales	Accreditation
Partner sales: field service management(FSM)	Sales	Accreditation
Partner sales: financial services operations	Sales	Accreditation
Partner sales: healthcare and life sciences(HCLS)	Sales	Accreditation
Hero Sales Plays	Sales	Accreditation
Partner sales: HR service delivery(HRSD)	Sales	Accreditation
Partner sales: integrated risk management	Sales	Accreditation
Partner sales: it asset management(ITAM)	Sales	Accreditation
Partner sales: it operations management(ITOM)	Sales	Accreditation
Partner sales: it service management(ITSM) & DevOps	Sales	Accreditation
Partner sales: Legal and Contract Operations (LCO)	Sales	Accreditation
Partner sales: manufacturing and operational technology(OT)	Sales	Accreditation
Partner Security Black Belt	Sales	Accreditation
Partner Security Brown Belt	Sales	Accreditation
Partner Security White Belt	Sales	Accreditation
Partner sales: public sector digital services(PSDS)	Sales	Accreditation
Partner sales: sales and messaging foundations	Sales	Accreditation
Partner sales: security operations(SecOps)	Sales	Accreditation
Selling ServiceNow Basics for Partners	Sales	Accreditation
Partner sales: ServiceNow ai platform	Sales	Accreditation
Partner sales: source-to-pay operations(S2P)	Sales	Accreditation
Partner sales: strategic portfolio management(SPM)	Sales	Accreditation
Partner sales: technology provider solutions	Sales	Accreditation
Partner sales: Telecom Network Solutions	Sales	Accreditation
Partner sales: workflow data fabric(WDF)	Sales	Accreditation
Partner sales: workplace service delivery(WSD)	Sales	Accreditation
partner journey: automotive professional sales representative	Sales	Accreditation
partner journey: banking expert sales representative	Sales	Accreditation
partner journey: banking professional sales representative	Sales	Accreditation
partner journey: healthcare provider expert sales representative	Sales	Accreditation
partner journey: healthcare provider professional sales representative	Sales	Accreditation
partner journey: technology professional sales representative	Sales	Accreditation
partner journey: telecommunications professional sales representative	Sales	Accreditation
Associate Sales representative	Sales	Accreditation
Delivery accreditation - ai agents	Delivery Accreditation	Accreditation
AI Agents Delivery Accreditation	Delivery Accreditation	Accreditation
Delivery accreditation - automation center	Delivery Accreditation	Accreditation
Delivery accreditation - workplace service delivery	Delivery Accreditation	Accreditation
telecommunications, media, and technology service management	Delivery Accreditation	Accreditation
workplace service delivery accreditation	Delivery Accreditation	Accreditation
Delivery accreditation - public sector digital services	Delivery Accreditation	Accreditation
Retail Delivery Accreditation	Delivery Accreditation	Accreditation
Telecommunication network inventory delivery accreditation	Delivery Accreditation	Accreditation
account lifecycle events (ale)	Delivery Accreditation	Accreditation
accounts payable operations accreditation	Delivery Accreditation	Accreditation
cloud observability bootcamp accreditation	Delivery Accreditation	Accreditation
Delivery accreditation - financial service operations - banking & wealth	Delivery Accreditation	Accreditation
Delivery accreditation - financial service operations - insurance	Delivery Accreditation	Accreditation
Delivery accreditation - healthcare and life sciences	Delivery Accreditation	Accreditation
Health Log Analytics for ITOM Delivery Accreditation	Delivery Accreditation	Accreditation
delivery accreditation - legal service delivery	Delivery Accreditation	Accreditation
Delivery accreditation - operational technology	Delivery Accreditation	Accreditation
Delivery accreditation - order management for telecommunications, media and technology	Delivery Accreditation	Accreditation
Delivery accreditation - process mining fundamentals	Delivery Accreditation	Accreditation
Delivery Accreditation - Process Mining Advanced	Delivery Accreditation	Accreditation
Delivery accreditation - stream connect for apache kafka	Delivery Accreditation	Accreditation
employee center accreditation	Delivery Accreditation	Accreditation
proactive service experience workflows (psew)	Delivery Accreditation	Accreditation
Robotic process automation (rpa) delivery accreditation	Delivery Accreditation	Accreditation
sales and order management implementation essentials accreditation	Delivery Accreditation	Accreditation
Sales and Order Management Delivery Accreditation	Delivery Accreditation	Accreditation
Service bridge delivery accreditation	Delivery Accreditation	Accreditation
service observability implementation bootcamp accreditation	Delivery Accreditation	Accreditation
sourcing and procurement operations accreditation	Delivery Accreditation	Accreditation
Strategic planning delivery accreditation	Delivery Accreditation	Accreditation
supplier lifecycle operations  accreditation	Delivery Accreditation	Accreditation
Delivery accreditation - universal request	Delivery Accreditation	Accreditation
Financial services operations (FSO) disputes management delivery accreditation	Delivery Accreditation	Accreditation
Enterprise architecture implementation delivery accreditation	Delivery Accreditation	Accreditation
api insights implementation bootcamp accreditation	Delivery Accreditation	Accreditation
Agent client collector (acc)	Delivery Accreditation	Accreditation
App engine for erp delivery accreditation	Delivery Accreditation	Accreditation
Creator studio delivery accreditation	Delivery Accreditation	Accreditation
Environmental, social, and governance management (ESGM) delivery accreditation	Delivery Accreditation	Accreditation
User Experience Delivery Accreditation	Delivery Accreditation	Accreditation
Growth Experiences Delivery Accreditation	Delivery Accreditation	Accreditation
cloud accelerate implementation bootcamp accreditation	Delivery Accreditation	Accreditation
Cloud Cost Management Delivery Accreditation	Delivery Accreditation	Accreditation
Collaborative Work Management - Delivery Accreditation	Delivery Accreditation	Accreditation
Digital product release management	Delivery Accreditation	Accreditation