Auto populate the assignment group for a reclamation request

[coreyhirsch]

I'm trying to configure a flow in ServiceNow that automatically sets the Assignment Group on Asset Reclamation Request tasks as they progress through various stages.

For example, when a request is submitted, it enters the "Ready" stage. From there, I navigate to the Asset Reclamation Requests and open the relevant line item — the first task is visible and ready to go. I need the system to automatically populate the Assignment Group field based on the location of the asset being reclaimed.

Let’s say the asset is being returned to a building in New York. I want to ensure the Assignment Group is automatically set to the appropriate team located in New York. Additionally, as the task moves through different stages, I want the Assignment Group to continue updating so the correct team is notified and can begin working on the task.

The challenge is that we have hundreds of assignment groups, so hardcoding the logic for each location isn’t practical. I'm looking for a scalable and dynamic solution to handle this in Flow Designer.

My custom flow is already complete and works. This is the only missing piece.

[Mark Manders]

Please share your screenshot as attachment. The Community has issues handling images lately.

If you have the 'location' on the assignment group, you can easily make it dynamic, assuming you have some sort of way to know which assignment group it should be (like a type, or something like that). 

Let's say that the return is in office ABC in New York, you should have that office set on the 'asset return' responsible group. But you will need some way of knowing which group is responsible for that. Data maintenance is very important when you have so many groups. I hope it has been made part of the group record (type) to define their responsiblities.