Issue signing in at Service Now University

STEFANOQ · ‎07-29-2025

Hi everyone,

I'm writing from Brazil.

I've been trying to sign in on Service Now University (https://learning.servicenow.com/lxp/en/now-platform/welcome-to-servicenow?id=learning_course_prev&co...) from my notebook for the last 5 or 6 days, without success. As I click on "Sign In", I get a message saying "this website cannot be accessed" in portuguese (see below) . The strange thing is I can sign in from my mobile. Does anybody have an idea how to solve this?

Thanks in advance,

Stefano

Dr Atul G- LNG · ‎07-29-2025

Hi @STEFANOQ

Did you try it in incognito mode?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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STEFANOQ · ‎07-29-2025

Hi Atul,

I've just tried it, but the result was the same.

Dr Atul G- LNG · ‎07-29-2025

@Jim Poisson your inputs required.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Jim Poisson · ‎07-29-2025

@STEFANOQ my best recommendation would be to open a case via your mobile device. If this was an issue with your account you wouldn't be able to log in anywhere. Not sure if it's a browser cache issue or something similar. Support can help troubleshoot. Your image didnt come through in your post, make sure you add that to the case too.