Becoming a TPM - where did your journey start?

MadeleineR
ServiceNow Employee

‎04-21-2026 03:51 PM

Looking to transition from Software Engineer to TPM, and was wondering how other people started their journeys. If you have any other tips too, I would love to hear them. Thank you! 

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Dr Atul G- LNG
Tera Patron

4 hours ago

Hi @MadeleineR 

 

Start here : https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=97ac27f...

 

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Dr. Atul G. - Learn N Grow Together
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Tanushree Maiti
Tera Patron

2 hours ago

Hi @MadeleineR 

 

Follow AI Technical Project Manager Career Journey 

TanushreeMaiti_3-1780506692550.png

 

Level of Achievements Table

 
 
 
 
 
 

AI Technical Project Manager Associate 

 

 

 
 
 

 

Typical Entry Criteria 
 
  • New to the role  
  • 0–3 years of experience with ServiceNow 
Benefits of Level 
  • Completing ServiceNow Platform Fundamentals 
  • Building AI awareness including What is AI, Introduction to Generative AI, What is Now Assist, and ServiceNow Agentic AI Offerings   
  • Completing Project Portfolio Management (PPM) 
  • Project planning
  • Overcoming common obstacles   
  • Learning from experienced Technical Project Managers    
Estimated Learning Time 
  • 5 Days 
  • Allow time for additional practice and reflection 
 
 
 
 

AI Technical Project Manager  
Practitioner 

 

 

 

 

Typical Entry Criteria 
  • 3–10 years of experience as a Technical Project Manager and working with the ServiceNow platform
  • A project management industry certification is recommended but not required for this level 
Benefits of Level 
  • Agile Development 2.0  
  • Building AI literacy with Now Assist Essentials and Introduction to Agentic AI 
  • Now Create management 
  • Best Practice Methodology  
  • Building relationships and emotional intelligence  
  • Learning from experienced Technical Project Managers      
Estimated Learning Time 
  • 2 days
  • Allow time for additional practice and reflection 
 
 
 
 

AI Technical Project Manager 
Professional 

 

 

 

 

Typical Entry Criteria 
  • 10+ years of experience as a Technical Project Manager and working with the ServiceNow platform
  • A project management industry certification is recommended but not required for this level 
Benefits of Level 
  • Strategic Planning Workspace 
  • Building AI literacy with Now Assist Essentials and Introduction to Agentic AI  
  • Strategic thinking 
  • Team building 
  • Influencing others  
Estimated Learning Time 
  • 2 Days
  • Allow time for additional practice and reflection 

 

Refer: KB0000323 AI Technical Project Manager Career Journey Fact Sheet 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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