Can I know whether we can retake a exam?

MedicharlaRenu
Tera Contributor

‎06-05-2025 02:07 AM

I wanted to know the procedures about retaking an exam after failing the first attempt. Can anyone about this knowledge share your views and let me sort those issues?

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4 REPLIES 4

palanikumar
Giga Sage

‎06-05-2025 02:34 AM

You need the retake voucher from NowLearning and use it in WebAssessor.

Refer the below KB:

https://learning.servicenow.com/lxp/en/credentials/retake-mainline-certification-exam?id=kb_article_...

 

Thank you,
Palani
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Nikhil Bajaj9
Tera Sage

‎06-05-2025 02:34 AM

Hi @MedicharlaRenu ,

 

Please go through this link to get all information about exam retake:- 

 

https://learning.servicenow.com/lxp/en/credentials/retake-policy-mainline-exams?id=kb_article_view&s...

 

If my answer helped you, please mark it as - Solution accepted and helpful.

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-05-2025 03:10 AM

Hi @MedicharlaRenu 

For the mainline exam, there are 4 retakes allowed, and each retake costs $100 plus taxes. There is a cooling period between each retake—for example, the 1st retake can be taken after 7 days, the 2nd retake after 14 days, and so on. You can follow the details from the link shared by @Nikhil Bajaj9 

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Dr. Atul G. - Learn N Grow Together
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AndersBGS
Tera Patron
Tera Patron

‎06-05-2025 05:42 AM

Hi @MedicharlaRenu ,

 

 if you fail an exam, you can book a retake through webassessor for 100USD. For additional information, go through the link that @Nikhil Bajaj9 has shared.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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