Cannot access ServiceNow University—auth_failed loop and missing certifications

dylanwburke
Tera Contributor

2 hours ago

Hi,

I’m unable to access ServiceNow University. After signing in, the page continuously refreshes at:

https://learning.servicenow.com/now/lxp/home?auth_failed=true&id=lxp_landing_home

This happens in both Chrome and Safari, and private browsing hasn’t resolved it. The support sign-in route also loops, preventing me from opening a case.

I emailed web_support@servicenow.com last week but haven’t received a response.

My personal account previously displayed zero certifications, and I’m concerned my certification records may still be associated with my former employer account.

Could a ServiceNow employee help investigate or escalate this? I need access to complete required training and maintain my certifications. I can provide both account email addresses privately.


Thank you,
Dylan

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2 REPLIES 2

Dr Atul - LNG
Tera Patron

an hour ago

@Jim Poisson  need your expertise

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

Jim Poisson
ServiceNow Employee

57m ago

@dylanwburke DM me the email you're attempting to use and I'll see if I can spot anything.

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