Can't access ServiceNow University (auth_failed loop) and need certifications moved from former empl

Martin Richards
Kilo Contributor

28m ago

I can sign in to my ServiceNow ID (jubbamhc@gmail.com), but ServiceNow University always loops back to learning.servicenow.com/now/lxp/home?auth_failed=true, in different browsers and after clearing cookies. Because of that I can't raise a case in the Now Learning Help Center, and Now Support blocks personal IDs.

 

I also need my certifications, badges and Webassessor history moved from my old account under my former employer NewRocket (likely mrichardson@ or martin.richardson@newrocket.com). I can't reach that mailbox, so I can't use Merge achievements.

 

Could someone from the Training & Certification team open a case for me, or tell me the right contact?

 

Thanks, Martin

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Dr Atul - LNG
Tera Patron

27m ago

@Jim Poisson  might be able to help

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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