Can't access ServiceNow University (auth_failed loop) and need certifications moved from former empl

[Martin Richards]

I can sign in to my ServiceNow ID (jubbamhc@gmail.com), but ServiceNow University always loops back to learning.servicenow.com/now/lxp/home?auth_failed=true, in different browsers and after clearing cookies. Because of that I can't raise a case in the Now Learning Help Center, and Now Support blocks personal IDs.

I also need my certifications, badges and Webassessor history moved from my old account under my former employer NewRocket (likely mrichardson@ or martin.richardson@newrocket.com). I can't reach that mailbox, so I can't use Merge achievements.

Could someone from the Training & Certification team open a case for me, or tell me the right contact?

Thanks, Martin

[Dr Atul - LNG]

@Jim Poisson  might be able to help

[Jim Poisson]

@Martin Richards You can try your gmail account now. It should be working now. You can then raise a case asking for the accounts to be merged (make sure you tell them you no longer have access to the work one)

[Martin Richards]

Thanks so much Jim, really appreciate you sorting that. The Gmail login is working now, so I'll raise a case to get the accounts merged.