Cannot access ServiceNow University

Kathy Petersen · ‎07-28-2025

I am unable to access ServiceNow University. I recently (end of June) changed my user id in ServiceNow. I can access Developer, Community, and ServiceNow documentation. The screen keeps refreshing and says unauthorized. I need help from ServiceNow to unlock my learning profile. There was documentation of another person with the same issue.

I have deleted cookies and browser cache in Chrome

Tried to access with the Edge browser

Rebooted computer.

Dr Atul G- LNG · ‎07-28-2025

Hi @Kathy Petersen

What error are you getting?
It seems like you may have merged or changed your account, and now it's not syncing properly, which is causing the issue.

@Jim Poisson need your inputs here.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Jim Poisson · ‎07-28-2025

Thanks @Dr Atul G- LNG

@Kathy Petersen can you DM me the email account you're currently using and I can try to look into it?

venkat101 · ‎08-06-2025

Hi, Did your problem got resolved? i have same issue and i cant login, it just keep spinning btwn routes.

ChristyI · ‎09-30-2025

Hey @Kathy Petersen ,

Did your issue got resolved? I am also facing the same issue. if it got resolved, can you please help me on this.

Thanks in advance.