Cannot access ServiceNow University
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07-28-2025 07:42 AM
I am unable to access ServiceNow University. I recently (end of June) changed my user id in ServiceNow. I can access Developer, Community, and ServiceNow documentation. The screen keeps refreshing and says unauthorized. I need help from ServiceNow to unlock my learning profile. There was documentation of another person with the same issue.
I have deleted cookies and browser cache in Chrome
Tried to access with the Edge browser
Rebooted computer.
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07-28-2025 07:44 AM
What error are you getting?
It seems like you may have merged or changed your account, and now it's not syncing properly, which is causing the issue.
@Jim Poisson need your inputs here.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-28-2025 07:53 AM
Thanks @Dr Atul G- LNG
@Kathy Petersen can you DM me the email account you're currently using and I can try to look into it?
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a month ago
Hi, Did your problem got resolved? i have same issue and i cant login, it just keep spinning btwn routes.