Cannot access ServiceNow University

Kathy Petersen
Tera Contributor

‎07-28-2025 07:42 AM

I am unable to access ServiceNow University.  I recently (end of June) changed my user id in ServiceNow.  I can access Developer, Community, and ServiceNow documentation.  The screen keeps refreshing and says unauthorized.  I need help from ServiceNow to unlock my learning profile.  There was documentation of another person with the same issue.  

I have deleted cookies and browser cache in Chrome

Tried to access with the Edge browser

Rebooted computer.

 

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8 REPLIES 8

Dr Atul G- LNG
Tera Patron

‎07-28-2025 07:44 AM

Hi @Kathy Petersen 

 

What error are you getting?
It seems like you may have merged or changed your account, and now it's not syncing properly, which is causing the issue.

 

@Jim Poisson  need your inputs here.

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Dr. Atul G. - Learn N Grow Together
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Jim Poisson
ServiceNow Employee

‎07-28-2025 07:53 AM

Thanks @Dr Atul G- LNG 

@Kathy Petersen can you DM me the email account you're currently using and I can try to look into it?

Eric Franke
Tera Contributor
In response to Jim Poisson

2 weeks ago

Hi @Jim Poisson. I found this post after experiencing the exact same issue when trying to log into ServiceNow University. Is someone able to assist or guide me to how to resolve this issue?

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Jim Poisson
ServiceNow Employee
In response to Eric Franke

2 weeks ago

Can you DM me the email account you're trying to access the university with?

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