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Cannot find Display Settings in Open Incident widget

louiserp
Tera Expert

I am working on the ServiceNow Micro-Certification – Performance Analytics .

One of the tasks is:

odify the Open incidents widget as follows:

  • Enable Show target in the Display Settings section.

I cannot find the Display Settings section of the widget.

louiserp_0-1738447537372.png

Thanks for your help!

Louise

1 ACCEPTED SOLUTION

Atul,

Thank you for your reply. Well, it took a little bit more than that to find the Display Settings. When I click on the lines that you indicated in the first image:

louiserp_0-1738530302173.png

 

this Configuration section opens

louiserp_1-1738530391974.png

Now, if I hover over the Open Incidents section, I see this "Edit Content" icon - it wasn't evident from the exercise instructions that I would need to click on that to find the Display Settings:

louiserp_6-1738531289023.png

 

Once I clicked on that, I had to scroll down to find the Display Settings tab. It was there where I could select the Show Target option:

louiserp_7-1738531445431.png

 

Nevertheless, your guidance to click on the 3 bars was helpful. From there, I was able to poke around and finally find the Display Settings.

 

I wrote the details in the hopes that it will help someone else.

 

Thanks again!

Louise

 

View solution in original post

5 REPLIES 5

Anders,

Thank you for your reply. It was a little more complicated than that. Please see my reply to Atul, above. Clicking on the 3 lines gave me a starting point to finding what I needed, so thank you 😃

 

Louise