Certificaion expired after completing CSM Delta Exam

[AxlRose993]

Good morning everyone, this morning I completed the Delta exams for the CSA and CSM certifications in order.

For the first, everything went well. For the second, however, after submitting everything, I found that the certification and the related certification suites had expired. What happened? Is it a bug? Do I have to wait?

[Matthew_13 · Accepted solution]

Hi Buddy

When you pass a Delta exam, the certification status doesn’t always update immediately. There can be a delay in the certification refresh process, during which the certification and related certification suites may temporarily show as expired.

What usually happens:

• The Delta exam result is recorded correctly

• The backend job that revalidates and reissues the certification runs later

• Once that process completes, the certification and suites return to Active

In most cases, this resolves itself within 24–48 hours. If it’s still showing expired after that window, then its worth opening a case with ServiceNow Certification Support so they can manually sync the status.

So for now, Id recommend waiting a bit its almost always just a timing/sync issue after completing Delta exams.

@AxlRose993 - Please mark Accepted Solution and Thumbs Up if you found Helpful 🙂

[Mohammed8]

Hi @AxlRose993 

I would suggest you to wait for some time, still if problem exist you can raise Case with ServiceNow.

Thanks for bringing this up

Regards,

Mohammed Zakir

[Dr Atul G- LNG]

Hi @AxlRose993 

I do not agree with @Matthew_13 . In my last 10 years of experience in SN and certs, I have never seen delta completion cause the mainline to expire. This is not expected behaviour.

I strongly recommend logging a Now Learning help case. Many people are doing delta exam, and there are no reports on the community or LinkedIn about this issue, which suggests something is wrong.

[Matthew_13]

@Dr Atul G- LNG - Not very mutual or helpful. Thanks