Task 07 ITSM Fundamentals Simulator (Zurich)

[Dominic5]

IT Service Management (ITSM) Fundamentals Simulator (Zurich)

Task 07: Update and Complete (Content)

Validation fails. I've copy-pasted all the text inputs, so it shouldn't be a typo. And I've double-checked all the fields were updated as required.

The PTASK is closed correctly.

[Dominic5 · Accepted solution]

Eventually after repeated Validation attempts it offered Proficient Level (with screenshots).

The instructions say: 

• Update the workaround field on the Analysis information tab with the following: "Workaround for this issue is to web-based Outlook as an alternative to the desktop application" and save.

(Notice there is no fullstop within the quotes)

But the image shows a fullstop.

Adding the fullstop allowed me to validate successfully - so frustrating!

But at least if anyone else gets stuck this will help.