Change Login Name

[freeangel]

Hello everyone,

Having a ServiceNow instance as customer is it possible to change the login Name into the system ? Will then be everything adapted (meaning my tickets and every records referenced with my login name) ?

Sorry, Searching for this question I found only discussion about change servicenow community login.

thanks a lot

Marek

[Marcos Kassak · Accepted solution]

Hi @freeangel,

You can do that. The field is under the sys_user (Users) table and it is called user_name (User ID).

Try editing it and refresh the page, have a look at your tickets and portal profile page. I would also make sure that won't be any integration overriding your name because if that is the case, you might want to check that to change in other ways.

Let me know how it goes!

If you found my answer helpful or correct ✔️ in any way, please don't forget to mark it to help future readers! 👍

--

Kind regards,

Marcos Kassak
Solution Consultant  🎯

[James Chun]

Hey @freeangel,

I wouldn't recommend changing the user ID unless it's a 'must'.

Even so, you would need to test thoroughly to ensure it doesn't break anything. I can think of a few components that could potentially break:

• 'Updated by' and 'Created by' fields will not be updated.
• Activity stream - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0747542
• SSO

There are probably more than the list above, what is the purpose of changing it?

Cheers

[Sumanth16]

Hi @freeangel ,

Please refer to below thread:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547534

https://www.servicenow.com/community/sysadmin-forum/changing-the-user-name-tagged-in-the-work-notes-...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

[freeangel]

Thanks a lot for your answers guys.

I asked because there is a OOTB Function in BMC ITSM, which takes care for everything when renaming loginID (tickets update, comments update and every possible clue of the old loginID is updated to new). However I find this 'feature' as no really safe and would not recommend to use it.

Therefore I wanted to know how this is handled in other ITSM Solutions.

have a great day.