CIS-FSM Tips and tricks

[Sujit Jadhav]

Hello , 

I need help from the community team that I am planning to give the CIS-FSM exam. Can someone help me to crack the exams???

[Dr Atul G- LNG · Accepted solution]

Follow the bbook / training which is best and only source of truth.

You can check examtopics.com or udemy as well. 

[Sujit Jadhav · Accepted solution]

Thanks for the valuable feedback.

[Community Alums · Accepted solution]

Hello @Sujit Jadhav 

Please complete the below courses on Now-Learning:

1.FSM fundamentals

2.Dynamic scheduling fundamentals

3.Dynamic scheduling implementation

4.FSM implementation simulator

Refer:   https://www.linkedin.com/posts/srishti-srivastava-17825a129_servicenowcommunity-activity-71331563919...

please mark like /Helpful /correct answer

Thanks

Akshay Pithore

[Dr Atul G- LNG · Accepted solution]

Follow the bbook / training which is best and only source of truth.

You can check examtopics.com or udemy as well. 

[Sujit Jadhav · Accepted solution]

Thanks for the valuable feedback.

[Community Alums · Accepted solution]

Hello @Sujit Jadhav 

Please complete the below courses on Now-Learning:

1.FSM fundamentals

2.Dynamic scheduling fundamentals

3.Dynamic scheduling implementation

4.FSM implementation simulator

Refer:   https://www.linkedin.com/posts/srishti-srivastava-17825a129_servicenowcommunity-activity-71331563919...

please mark like /Helpful /correct answer

Thanks

Akshay Pithore

[ShubhamGarg · Accepted solution]

Hello @Sujit Jadhav 

I hope you have already passed CIS-FSM exam but I am still replying over this post so that it helps other community members.

I recently attempted the Certified Implementation Specialist Exam in Field Service Management ( CIS - FSM ). Here are my suggestions/tips for people who are about to attempt ServiceNow's CIS - FSM exam.

Topics covered in Exam -

• FSM Fundamentals (20-25 questions)

• Dynamic Scheduling (8-10 questions)

• Schedule Optimization Implementation (3-4 questions)

• FSM Roles (2-3 questions) - Roles installed with Field Service Management

• FSM Properties (1 question) - Properties installed with Field Service Management

• Planned Maintenance (2-3 questions)

• Territory Planning (2-3 questions)

• Dispatcher Workspace (2-3 questions)

• Resource Scheduling (1-2 questions) - Equipment instance & category

• Possible Integrations with FSM (2-3 questions) - CSM/SPM, Google Maps API - Geo Location, etc. (Which Email notifications which gets active on installing CSM along-with FSM?)

• Domain Separation (1 question)

• Targeted Communication (1-2 questions)

• Field Service Contractor Management (1 questions)

Courses - I followed official Exam Blueprint for CIS-FSM and hence, found these courses helpful during my exam -

• FSM Fundamentals (On-Demand) (MUST Do)

• FSM Implementation (Instructor Led) - This course needs to be completed for Voucher issuance but I felt that this course does not give in-depth knowledge. (It covers Targeted communication, dynamic scheduling & planned maintenance but better to do individual 1 hour course on these topics to get better understanding). I had the similar feeling while preparing for CIS-CSM (Customer Service Management). Fundamentals course gives in-depth knowledge than an Implementation course.

• FSM Dynamic Scheduling Essentials (MUST Do)

• Planned Maintenance for FSM

• Field Service Management (FSM) Extras - Do all short associated courses (e.g. Field Service Territory Planning and Capacity Management Implementation, contract management, etc.)

I would recommend completing these official now Learning courses at least once. It helped me in passing this certification exam. Better not to rely on exam dumps.

For practice, you can choose to follow ExamTopics OR Quizlet.

Hope it helps.

Best Regards,

Shubham