CIS Service provider walk through of my notes

[VaranAwesomenow]

To be used along with video : https://youtu.be/becWFsdI22o

Multi-instance 

Dataresidency

Internal service provider data

Highly regulated industries

Move from single domain to a standalone instance

domain specific data to new instance

process configuration global + overrides

testing

integrations

full copy

data configuratinon outside of intended domain

global data

eBonding -> 2-way WS, IH

Replication -> one way IDR stored in end point instance

Virtual integration -> one way read only -> remote tables,

data is not stored in endpoint instance

service provider connector -> store plugin

ServiceNow Remote Instance spoke

IntegrationHub Remote Process Sync

eBonding for Telecom - Remote Catalog

domain-aware -> service account domain, business rules

IDR -> native support for DS

GlobalQueue -> agentswillbeloggedintooneinstance, butthey

can be assigned with tasks from another instance

Remotetables : non-persistentdata, notsavedin

ServiceNow's data center

records are cached in memory

you can sort, group filter, build reports,

 and access it from script.

 cannot extend other tables

 prefaced with u_st_ by default

 Script Definition

 v_table -> table

 v_query -> query

 Cache TTL

 DS

 IHUB vs RT

 Personas : TA , PO, CF, PO

 adminrole

 domain specific configuration ->

 plugin :domain separation

 sys_domain

 based on the caller and company fields.

 New Roles

 System Properties

 domain_admin

 domain_expand_scope

 top vs global

 glide.sys.domain.enabled - data separation

 glide.sys.domain.delegated_administration - process separation

 demo data

 Sales

 Hi portal

 service catalog

 activate plugin

 activate domain support - domain extensions installer

company user -> managed domain

record -> incident -> caller -> company -> domain

Default domain and primary domain

domain record migration

data vs process

user vs record

database

domain-separated tables

domain path !!!/!@#/

Like IN

Domain path recalculation

data separate a table

sys_domain, add br, add fallback br, br to set domain on associated records

gs.setCannotCancel(true);

getDefaultDomain();

SLAs

application properties

sys_application_property, sys_application_property_value

GlideApplicationProperty API

sys_overrides -> BR

Form and List layouts

UI Policy

Business Rules

SLA's

Assignment Rules

Automation (Flow Designer, Workflow)

Email notifications (outbound)

Cannot be overridden

Script Includes

Email Templates

Inbound Email

good practices form and lists

personalize and per domain

Single Portal portal per customer

choices -> configure choices

 and visibility tables

 contained domain (domain_contains)

 data only, not process

circularcontains

Thedomainvisibilitytables

(sys_user_visibility and sys_user_group_visibility)

Data load -> choice action -> ignore

coalesce and company field

run business rules

multiprovider SSO

applications and domain support

basic

standard -> instance owner per tenant

enhanced -> data driven process enables configuration by tenants

service catalog

usercriteria -> company

kb, article, uc, wf

contextualsearchfor  -> userA

agent workspace

preform system properties

glide.sys.domain.use_domain_determining_field

glide.sys.domain.use_domain_determining_field.default

glide.sys.domain.domain_determining_field.[table_name]

Subscription management

workflow and domain separation

flow and domain separation

integrations

updatesets

scoped app

domain separation center

domain_audit_definition

Thanks !!