Hello @Phani Pasupulet ,
you can write an on change client script on caller field and using a Display BR on incident table to store the email id of callers manager in scratch pad like below
g_scratchpad.email = current.caller_id.manager.email;
And in the client script you can access the value as below
g_form.setValue('your_filed_name_to_autopopulate',
g_scratchpad.email);
Hope this helps
mark my answer correct if this helps you
Thanks
Hello @Phani Pasupulet ,
You can easily do this with dot-walking on incident form.
1. Open the incident form.
2. Configure form layout
3.Click Caller and Expand the selected reference field.
4. You will see all the caller related fields. Select manager and click on the expander again. Select email and move it to selected fields.
5. Save the form.
Please mark it correct & Helpful if you find this useful!
Regards,
Karthiga
