CMDB Learning

[as001151331]

Hi Team,

Today, When I tried to login and resume the learning then I got the below error and not able to continue.

Kindly help me on this.

You are not authenticated to access this content. Reason: {"message":"Requester's IP address does not match the address that was registered."}

[Mohammed8]

hi @as001151331 

This is second time I'm seeing same issue posted here, maybe its affecting more learners on learning platform. Here is thread you can follow to see if it resolves your issue:

https://www.servicenow.com/community/servicenow-ide-sdk-and-fluent/training-error-not-authorized/td-...

If it does not, you can raise a CASE Now learning platform.

if you figure it out , Please post the resolution for future readers

If this answer helped you in any way mark it as helpful/solution accepted

Thanks and Regards,

Mohammed Zakir

[PrashantLearnIT]

Hi @as001151331 

First Logout and close your browser and open browser again and access these courses.

After that you can click on Save button and then Start button will come and you can proceed with your learnings.

[as001151331]

Hi,

Both resolutions not working.

Now opened a case for the issue.

[Mohammed8]

@as001151331 ,

OK, do let us know what's the response /resolution

Regards,

Mohammed Zakir