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CMDB Learning

as001151331
Tera Contributor

Hi Team,

Today, When I tried to login and resume the learning then I got the below error and not able to continue.

Kindly help me on this.

 

You are not authenticated to access this content. Reason: {"message":"Requester's IP address does not match the address that was registered."}

 

 

 

as001151331_0-1765266052905.png

 

5 REPLIES 5

Mohammed8
Mega Sage

hi @as001151331 

This is second time I'm seeing same issue posted here, maybe its affecting more learners on learning platform. Here is thread you can follow to see if it resolves your issue:

https://www.servicenow.com/community/servicenow-ide-sdk-and-fluent/training-error-not-authorized/td-...

 

If it does not, you can raise a CASE Now learning platform.

 

if you figure it out , Please post the resolution for future readers

 

If this answer helped you in any way mark it as helpful/solution accepted

 

Thanks and Regards,

Mohammed Zakir

PrashantLearnIT
Giga Sage

Hi @as001151331 

 

First Logout and close your browser and open browser again and access these courses.

 

After that you can click on Save button and then Start button will come and you can proceed with your learnings.

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as001151331
Tera Contributor

Hi,

Both resolutions not working.

Now opened a case for the issue.

@as001151331 ,

OK, do let us know what's the response /resolution

 

Regards,

Mohammed Zakir