CSA certificate not showing in NOW learning Portal / profile

[riaz1]

It has been six days that I passed the CSA exam and my certificate is still not showing up in the "brand-new" Now Learning portal / profile. My webassessor account's email and NOW profile's webassessor emails are the same. I created a case after waiting for two days. After one day of the case creation, a NOW learning team member updated my case saying that he has "fixed" some info on my account and that it will take 24-48 hours to sync my profile and then my certificate will be visible. Well, 48 hours passed and my certificate was still not visible. I asked the NOW learning team about the next step via the same case but no one added any new comments or changed the state of my case. After waiting one more day, I emailed certification@servicenow.com. It has been 24 hours and I have not heard from them either.

As of today, it has been six days that I passed the exam but my Now learning profile does not show my certificate. The Now learning team has not updated my case for last three days. It seems that Now learning team has given up on my case. It has been 24 hours that I contacted certification@servicenow.com but I have not heard from this email either.

I have taken ITIL, CISSP, and PMP certification but have never experienced this kind of hopeless and bad customer experience. This is definitely not a good user experience when after passing the exam you have to create a case and send emails to get your certificate, which I still have not received even after six day.

Does anyone know should be done next?

[jharemusic]

It has been over a month, and I'm still waiting. Would appreciate any help!

[Dr Atul G- LNG]

Log a Now learning case mate.