CSA prepr

[ashishgoyal]

groups are defined at what?
a) An escalation pod
b) a collection of subject matter experts
c) a department
d) A team of users
e) A correction of users

answer is collection users but here is no option ,what next available d??

[Ankur Bawiskar · Accepted solution]

@ashishgoyal 

D is the closest answer

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar · Accepted solution]

@ashishgoyal 

D is the closest answer

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[fcofreelanc]

✅ d) A team of users

Because in ServiceNow:

• A Group = a set/team of users who share responsibilities (assignments, approvals, tasks).

• “Team of users” best represents “collection of users.”

So yes — Option D is the best available answer.

[Ankur Bawiskar]

@ashishgoyal 

I noticed you’ve been posting quite a few CSA prep questions and marking multiple responses as correct in your thread. Could you share the reason behind posting these?

Just a thought—this approach might not be very helpful for the exam since there’s no guarantee that the same questions will appear.

[soumyadeep10]

Hi @ashishgoyal ,

In ServiceNow, whenever we say groups, it directly relates to Users present in it. 

So, considering E is not having any typo,

D is the correct answer.

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