How to remove/hide alerts in csm agent workspace

[prathimatammana]

Is there a way to remove the blue/pink prompts that we get at the top (example above) – I’d like to remove them rather then close them out several times for each case.

[Ankur Bawiskar · Accepted solution]

@prathimatammana 

that must be coming from some business rule etc.

did you try searching that?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar · Accepted solution]

@prathimatammana 

that must be coming from some business rule etc.

did you try searching that?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Its_Azar · Accepted solution]

Hi there @prathimatammana 

find the alert source (UI Action / Client Script / UI Builder notification component) and either remove or conditionally hide it — there’s no global switch, but cleaning it from the source is the cleanest approach.

try doing a codesearch with the alert text and this will point you to where exactly this is coming from.

[prathimatammana]

Hi @Its_Azar ,

Thank you for your help.