CSA Question on Tasks

[sme4hire]

I'm looking for clarification on the following hypothetical CSA Question I have seen a few times. 

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

B. The manager does not have the itil role.

C. The manager is not a member of the Service Desk group.

D. The manager is not a member of the Network and Hardware groups.

E. The Assignment Group manager field is empty.

Now, when I go through my PDI in Xanadu I selected 'D' because without the Manager being part of the Network and Hardware groups, they don't see tasks on the Service Desk > My Groups Work list. 

The "My Groups Work" list in ServiceNow only displays tasks that:
1. Belong to the user's assignment groups (Network and Hardware in this case).
2. Are not yet assigned to a specific user (i.e., Assigned to field is empty).
If tasks are already assigned to specific individuals within the groups, the manager will not see them in My Groups Work.

However- some are debating that the correct answer is A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.

I am looking for clarification on this for Xanadu or newer because the forum seems divided. Thank you in advance and Semper Fi

[rajumunta]

Option D would seem as the first choice but it is mentioned explicitly that the manager is responsible for Network and Hardware assignment groups. They might NOT be individual assignment group members but will have ownership of the group. Hence option A is the correct answer.

If my response proves useful, please indicate by selecting ‘Accept as Solution’ and ‘Helpful’. This action benefits both the community and me.

[sme4hire]

Hmmm...Just because the Manager is responsible for a group doesn't mean he can see any tasks on the Service Desk > My Groups Work list.  This were I am confused. 

[Nikhil Bajaj9]

Hi @sme4hire ,

Please check my answer, you may get further clarity.

[rajumunta]

My Groups Work list is designed to show unassigned tasks (not assigned to a user of the group).