CSA related question
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01-02-2025 11:17 AM
I've to retake it my CSA exam, when I log into webassessor with company's email it shows $300 fee, I want my company to cover this exam and they approved my request, should I purchase the voucher from my perosnal email webassessor account which is $200 or using comapny's email log into webassessor and buy the voucher which is $300, I already submitted request $300 dollar and its been approved.

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01-02-2025 11:34 AM
Hi @izzaijaz
The most important thing here, to ensure your costs are covered, is that you follow your company's policies and procedures.
So, because of that, you should check with your company, because advice from the Community may not be correct.
Most likely, you would want to register for the exam using your company email, since the company will be paying. But as I say, best to check with your company for the best way to proceed.
For example, if your company is a recognised ServiceNow partner they may have free learning credits to apply, so they won't want you spending $300 cash which they then need to reimburse.
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01-02-2025 11:36 AM
Hi @izzaijaz,
Are you part of partner portal and you already received CSA voucher and completed first exam attempt through your org account based webassessor.
Do you have 2 webassessor account. For Re-take exam, use the same account which you used first time.
-Thanks,
AshishKM
Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution
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01-02-2025 07:46 PM
I gave my certification last year and it expired, I've to give it again my company is covering it, I payed it for myself when I did it before so I used my personal webassessor account now the voucher is $200 when I log in to webassessor with my personal email when I log in to webassessor with my comapny email voucher is $300, what should I do in this scenario?
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01-03-2025 01:32 AM
Hi @izzaijaz
Since you're retaking the exam, it's better to do it through your company account. Also, please note that the exam costs $300.
If you still have any doubts, it's a good idea to log a Now Learning case, and the team will guide you.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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