CSA Study: KB record and Tabs

[sme4hire]

Ok, I'm looking for some clarification specifically for the CSA exam. One of the practice questions comes up as the following: "On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?"  Answer options: 

A. Can Contribute 

B. Cannot Author

C. Can Read

D. Can Write

E. Can Author

After working through my Xanadu PDI and the documentation from the SN Doc site, it seems to me that 'B" would be the correct answer based on: 

."Cannot Author "

On a Knowledge Base record in ServiceNow, the Cannot Author tab is where I defined user criteria for people who should not be able to contribute/(i.e.,write) articles, even if they otherwise meet authoring permissions.

• Can Read → who can view the KB.

• Can Contribute (sometimes labeled "Can Author") → who can create/edit articles.

• Cannot Author → explicitly excludes certain users/groups from contributing.

the challenge I am having is that I'm seeing prior responses and getting other feedback that the answer for the CSA is "A. Can Contribute ". The issue I have is that when I review the tabs I found that the "Cannot Author" tab is specifically designed to restrict users from writing or authoring articles in the knowledge
base. The "Can Read" tab, on the other hand, only allows users to read the articles without making any changes.  Can anyone with some experience please validate? Semper FI

[GlideFather]

Hi @sme4hire,

I have never heard of "Cannot author"...

I would say Can x Cannot contribute to write and Can x Cannot read to see the articles...

[GlideFather]

Also, I checked a knowledge base in my PDI:

the question sounds strange... theoretically the Can contribute tab can define who cannot write articles, because it will be all users that don't match the user criteria in the Can contribute :))

[GlideFather]

@sme4hire 

I still think the question is a bit strange... but however this is what you should know:

Related list Description

Can Read	Users can read knowledge articles in the knowledge base.
Cannot Read	Users can't read knowledge articles in the knowledge base.
Can Contribute	Users can create, modify, and retire knowledge articles in a knowledge base. Contribute access to a knowledge base also provides read access to all articles in the knowledge base.
Cannot Contribute	Users can't create, modify, retire, or read knowledge articles in the knowledge base.

Source: Control access at the knowledge base level through user criteria 

With the combination of the 4 classes above you might achieve and the question should specify better the exact scenario:

• who can both read and create
• who can read but not create
• who cannot read and cannot create

Let me know if this answers your question or what else would it take to for it

[GlideFather]

@sme4hire if this make sense for you, please close this thread by accepting solution(s)