Passed Certified System Administrator (CSA) with 89%

Jim12
Tera Contributor

yesterday - last edited 3 hours ago

I have successfully passed the Certified System Administrator (CSA) exam on 10th June, with an overall average score of 89%. Below is the score breakup:
 

TEST DOMAINS:                                                                                    PERCENT CORRECT:

Platform Overview and Navigation                                                100%

Instance Configuration                                                                       83%

Configuring Applications for Collaboration                              92%

Self Service & Automation                                                                83%

Database Management and Platform Security                       89%

Data Migration and Integration                                                       88%
 

To prepare for the exam, I completed the ServiceNow Administration Fundamentals – On Demand course from ServiceNow University. In addition, I enrolled in two Udemy courses for practice and revision.

I observed that several exam questions were directly aligned with the Inkling course material provided upon enrollment in the CSA course on ServiceNow University. The highlighted and bolded content in Inkling is especially important and should be thoroughly reviewed, as many questions are derived from those sections.

 

Below is the updated exam Blueprint from ServiceNow:

https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blue...

 

 

Study Materials Referenced

1. ServiceNow University

  • ServiceNow Administration Fundamentals – On Demand
  • Note: Please read all topics of inkling material as it has important topics.

2. Udemy Courses

Course 1:
ServiceNow System Administrator (CSA) Total Exam Prep Course – by Faith Holmes

Course 2:
Practice Tests for ServiceNow CSA – by Ali Saghaeian

 

Below are some important topics to understand for the exam:

  • Client-side and server-side scripting
  • UI Actions (context menu, link, button), UI Policies, Data Policies
  • Table relationships (One-to-Many, Many-to-Many, and all 4 types)
  • Update Sets
  • Tags access (new topic observed in the exam)
  • User Criteria (for Knowledge Management and Service Catalog access)
  • Record Producers and Catalog Variables
  • List view, filters (very important – practice extensively)
  • Breadcrumbs and Dot Walking
  • Impersonation
  • Coalesce (during import sets)
  • Difference between Core, Base, Parent, and Child tables
  • Three base tables for Configuration Items (CI)
  • Form Designer, Form Layout, and Form Builder
  • Application Scope (Important to understand why and how)
  • Encryption rule for Data at rest and data at transit.
  • Precedence of access rule between "Available" for and "Not Available" for catalog access.
  • Usage of filter in List view using column(Important)
  • Shortest way to add choice in a form with choice variable - Right click 
  • Example of UI policy
  • Different phase for update set movement  -Complete, Retrieve, Preview and Commit
  • Three base tables of CI - cmdb, cmdb_ci, cmdb_rel_ci
  • Access required to import article in Knowledge management
  • Best practice to follow while moving update set.
  • Ownership of colocation data center.

 

BEST OF LUCK!!!

 

Jim George

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Aditya_hublikar
Mega Sage

yesterday

Hello @Jim12 ,

 

Congrats . But  sharing exam questions , certification questions on the community is against community guidelines and certification policies. Such content violates and  undermines the integrity of the certification process . So please edit or remove that questions .

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Jim12
Tera Contributor
In response to Aditya_hublikar

yesterday - last edited yesterday

Thank you for letting me know the guidelines. Post is updated now.

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