CSA Voucher Expired

[sriaaru01]

My ServiceNow certification voucher expired in September 2023. Due to unforeseen circumstances, I was unable to utilize the voucher within its validity period.

Considering that the voucher has expired  and I am committed to pursuing my certification, I kindly request your assistance in either extending the validity of the voucher or allowing me to reuse it without incurring any additional fees. I would greatly appreciate your understanding, as the cost of a new voucher ($300) is significant.

Please let me know if there are any options available for extending or reusing the expired voucher, or if there is a process I can follow to resolve this issue.

Thank you for your time and support. I look forward to your positive response.

[vak]

Hi @sriaaru01 ,

I understand your situation, as I faced a similar challenge during the COVID period. I reached out to the ServiceNow team through the Learning Portal by creating a support case, explaining the circumstances, and they were able to provide a new voucher with an extended expiration date.

I suggest creating a case via the Learning Portal with details about your situation. This approach worked for me, and it may help you obtain a new voucher with a future expiration date as well.

Hope this helps, and best of luck with your certification!

Thanks

Vivek

[PrashantLearnIT]

Hi @sriaaru01 

You cannot reuse your expired voucher. You have to request a new one.

[AndersBGS]

Hi @sriaaru01 ,

Based on the information that is provided, there is no possibility to utilize the expired voucher. There is a deadline provided, hence it is up to you to utilize it before the deadline. Only solution will be to start from scratch with training and purchase. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[YaminiN]

My voucher was also expired how can I get the voucher it was expired on Oct 2023

[Simon Hendery]

@YaminiN, - There's a new system now, and vouchers aren't required. So, if you feel confident, just book the exam (you will have to pay). Otherwise, study, then book the exam.