CSA Voucher Not Working After Migration to Pearson VUE

[ChebroluC]

Hi,

I have a ServiceNow Certified System Administrator (CSA) voucher that was issued before the migration from Kryterion/Webassessor to Pearson VUE.

After the system update, my voucher is not visible in my ServiceNow University account. When I try to register for the CSA exam, I only see the payment option and no way to apply my voucher.

Can someone please guide me on how to migrate or use this voucher in the new system?

Thank you.

[Dr Atul G- LNG]

Hi @ChebroluC 

That is expected behavior, as the exam vendor has been changed and the voucher code is no longer valid. You can log a new learning case, and the team can assist you since you have already completed the training. Alternatively, you can go to “My Exams” and try to book from there—if it asks for payment, then log a case to get it clarified.

[Tanushree Maiti]

Hi @ChebroluC 

Since late 2025 , the voucher concept is no longer valid.

You need to register the exam via Pearson Vue from ServiceNow University. If you are not working with a partner company, you will need to pay $300 plus taxes, (= $354).

• Exams and retakes can be paid with a credit card or Learning Credits. 

Refer:  https://learning.servicenow.com/lxp/en/credentials/transitioning-from-webassessor-to-pearson-vue-faq...

https://learning.servicenow.com/lxp/en/credentials/scheduling-your-exam-in-servicenow-university-via...

Exam Registration

Step 1: Register for your exam 

• Registration = payment. This step secures your exam attempt. Learning credits and credit card payments are accepted. Instructor-led training completion includes one free exam attempt. Discounted exam pricing may be available through associated company benefits.  

• Click here to register for the CSA exam. 

• You can register at any time. Once registered, you have 90 days to schedule and complete your exam. 

• Exam fees are non-refundable. Register only when you are prepared to schedule your exam. 
  
  

Step 2: Schedule your exam 

• Click here to register for the CSA exam. Note: ServiceNow provides reasonable accommodation to individuals with disabilities or English as a Second Language (ESL) while taking the certification exam. 
  
  
• Schedule within 90 days. After registration, you must schedule your exam appointment and complete your exam within 90 days. 

Step 3: Choose your exam delivery method 

• From the My Exams page, you will be directed to Pearson.
• Choose to take your exam at a Pearson test center or online with OnVUE, where proctors observe via a webcam. 

Step 4: Complete your exam  

•  If you do not complete your exam within 90 days, your registration will expire, and you will need to register and pay the full exam fee again (start at step 1 again). 

Ref: https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blue...