Error in ServiceNow University Course

MariaCarolina · 3 weeks ago

Hello everyone!

I've been trying to access an on-demand course, but I keep getting the same error message. This happens to me using my partner account and to my friends using their personal accounts. We've tried several browsers, cleared the cache, and nothing has worked. Does anyone know how to solve this?

The error is:

Error occurred!

Failed to load player dependencies

Error: Failed to load resource file: 'js/resources/AppStrings.pt-br.js?cache=3437284', reason: , status: 404

MariaCarolina · 3 weeks ago

@Dr Atul G- LNG I changed the browser language to English (the same language as the course) and it worked. Thank you for your attention.

View solution in original post

Dr Atul G- LNG · 3 weeks ago

Hi @MariaCarolina

Please log a Now Support case — the team can help.
Alternatively, try using another browser to see if the issue still occurs.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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MariaCarolina · 3 weeks ago

Hi @Dr Atul G- LNG

I tried in several browsers, on another machine, clearing the cache and nothing has worked. I can't open a case, my user isn't authorized.

Dr Atul G- LNG · 3 weeks ago

Adding @Jim Poisson here, he might able to help you. or drop email: nowlearning@servicenow.com

did you change your id to new id?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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MariaCarolina · 3 weeks ago

No, I haven't changed anything in my account.