ESC Portal - To-do widget tasks are created twice

[LJvanRossum]

Hi All!

On the ESC portal we have the category “My Tasks”, when opening this we have the categories “Open” and “Completed”. See added images

At the moment request, open or completed, are shown twice in this list and the order of the requests are also random.

Does anyone know how to fix this or what could be the cause to this?

We have checked the following:

• To-do configuration (all original configuration imported from developer instance).
• Widget code
• Turned off custom to-do configuration.
• Checked the “HRM todos Summary” widget.
• Checked the sysapproval_approver list with a random approver, requests appear once.

Thanks in advance!

[Dr Atul G- LNG]

Hi @LJvanRossum 

Look like it is cache issue , try cache.do and in another broswer. Not 100% sure but give a try.

[LJvanRossum]

Thanks for your reaction @Dr Atul G- LNG , I tried cache.do in Edge and Chrome. Unfortunately It did not work.

[Dr Atul G- LNG]

Hi @LJvanRossum 

Last, option, log a Now Support case. 

[Marek Byma]

Hello @LJvanRossum

Did you please manage to resolve this issue or did you have to create a Now Support case?

We are now facing the same issue on our instance.

Thank you

BR

Marek