FACING ISSUE IN MICRO CERTIFICATION 2ND TASK i.e Favourite a filter list

[abdullahkhan852]

Hi @Katti Thomasian @Chuck Tomasi @Ragini Kukade @Ankur Bawiskar @Diorella Angulo @Dr Atul G- LNG  

im facing an issue while completing the 2nd task of micro certification.
These are the task instructions.

Task Instructions:

1. Impersonate Platform User.

2. Personalize the list of Open (Service Desk>Incidents, not Self-Service) Incidents to show Priority as the 2nd column in the list. 

3. Build a Filter and run the list of Open incidents to show incidents for which the assigned to field is empty and the Assignment Group is Service Desk.

4. Use the List Editor to assign all incidents in the list to Platform User (7 incidents). 

5. Filter a new list of Open incidents for which the assigned to field is Platform User and the Assignment Group is Service Desk (10 incidents). 

6. Make the list a favorite and name it My Incidents. Select a color and icon of your choice.

But At the start i have already completed task 6 and then i realised that we have to follow all the step .

now it shows this error .
"Did you filter the list to show in the assigned to column and Service Desk in the Assignment Group c..."

Even after completing all the tasks one after the other.

What should I do?
How should i overcome it .

I want to get my CSA certification ASAP. 

[Dr Atul G- LNG]

Hi @abdullahkhan852 

The error shows that you did not follow the right way to do this step like did not filter on list view.

Try to do this step again and if you still face issue , skip this and move forward. 

If you completed your lab 80% or above you can submit and get the voucher.

[Community Alums]

Hi @abdullahkhan852 ,

You will need to follow the steps right from Step 1 Impersonate Platform User, till last instruction. Once done you won't get the error anymore.