Flow Builder doesn't accept conditions

Julia S
Tera Contributor

‎05-07-2025 04:09 PM

Hi folks! I'm going through the ServiceNow Administration Fundamentals (Xanadu) Capstone Project. I'm stuck on Task 3 where we are creating a flow for the Strawberry sFone fulfillment process. Following the instructions exactly, I get stuck on the Wait for Condition action. The conditions are completely blank and I'm not able to add any. The screenshot shows the Solution PDF on the left vs my instance on the right.

juliashikas_1-1746658602175.png

 

Things I've tried:

  • Adding the, flow_designer, flow_operator & catalog_admin roles to my profile
  • Toggled the Approval field between string and choice and made sure it was active on the Requested Item table
  • Toggled the Ask For Approval action before to:
    • Anyone approves - Trigger-Service Catalog -> Requested Item
      Record -> Requested for -> Manager
    • Anyone approves - Trigger-Service Catalog -> Requested Item
      Record -> Requested for -> Manager OR Anyone rejects - Trigger-Service Catalog -> Requested Item
      Record -> Requested for -> Manager
    • Anyone approves or rejects - Trigger-Service Catalog -> Requested Item
      Record -> Requested for -> Manager

I'd appreciate all the help I can get!

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Julia S
Tera Contributor

‎05-14-2025 01:13 PM

For anyone who pulls this up on Google later -  It randomly worked after coming back to it after a week.

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