Flow Designer

Phani Pasupulet
Tera Contributor

I want to send an email through flow designer when incident was create 

How can I add incident number as a link in the body  of the email.......?
when I click that incident number incident record should open

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Phani Pasupulet 

 

Greetings!!

 

You can use notifictaion in Flow and add the fields/ varible as per requirement. You need to create a hyper link for incident. Please chk OOTB notification for same.

 

Please mark my answer helpful or solution accepted if it serves the purpose.

Regards

Atul G

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Phani Pasupulet
Tera Contributor

my table is a custom table I want to add my record number as a link
How can I....?

Ankur Bawiskar
Tera Patron
Tera Patron

@Phani Pasupulet 

So you want to send email when incident is created?

You can have flow on your table

Check this link on how to add link in flow

Flow Designer Record Link Generator 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

ritu_saluja
Tera Expert

Hello @Phani Pasupulet,

please check the ootb notifications "Incident was opened" and "Request was opened" and apply the same on your notifications.

Please mark my answer correct and helpful if it helps you.