Follow the instruction to install HR Scoped app: core. Is this core app also a plugin? Confused.

[bigguyjun]

As I know, the plugin is the additional functionality or feature to an application, how could a "Scoped app: core" also be a plugin? Is it the basic application for Human Resource service delivery? Thanks for your help.

[Mark Roethof]

Hi there,

Yes it is.

Kind regards,
Mark

[bigguyjun]

If it is the basic application for Human Resource service delivery, then can it still be a plugin? A plugin is additional feature to an application, not the basic application, right? Thanks.

[Mark Roethof]

No that's not correct. The basic application can be a plugin.

What's the reason for asking? Knowing that, we might be able to help you better.

Kind regards,
Mark

[Amit Gujarathi]

HI @bigguyjun ,
I trust you are doing fine.

When it comes to Human Resource service delivery, ServiceNow offers a dedicated application called "Human Resources Service Delivery (HRSD)" that provides comprehensive features for managing HR processes and employee service requests. The "Scoped app: core" is not specifically related to HRSD but is a foundational part of the ServiceNow platform, which enables various applications, including HRSD, to function.

Now, let's focus on your IT asset management solution. ServiceNow provides a robust module called "IT Asset Management (ITAM)" that allows organizations to effectively track and manage their IT assets throughout their lifecycle. Here's a high-level overview of the technical solution:

1. Installation and Configuration:

   • Enable the IT Asset Management plugin in your ServiceNow instance.
   • Configure the plugin settings according to your organization's requirements.

2. Data Model and Configuration:

   • Customize the CMDB (Configuration Management Database) to include asset-related attributes such as hardware details, software installations, contracts, etc.
   • Define asset classes, categories, and subcategories to categorize assets based on your organization's needs.
   • Establish relationships between assets, users, and other relevant entities.

3. Integration:

   • Integrate ServiceNow with discovery tools, such as ServiceNow Discovery or third-party tools, to automatically populate the CMDB with asset information.
   • Establish integrations with procurement systems, software license management tools, and other relevant systems to ensure accurate and up-to-date asset data.

4. Asset Lifecycle Management:

   • Implement workflows and automation to streamline asset lifecycle processes, including procurement, deployment, maintenance, and retirement.
   • Define approval processes for asset requests and changes.
   • Automate asset tracking, updates, and notifications to maintain data accuracy.

5. Self-Service Portal:

   • Develop a user-friendly self-service portal where employees can request new assets, report issues, and view asset-related information.
   • Provide a knowledge base with frequently asked questions and troubleshooting guides for common asset-related queries.

6. Reporting and Analytics:

   • Create custom reports and dashboards to track asset inventory, usage, compliance, and financial aspects.
   • Utilize ServiceNow's reporting and analytics capabilities to gain insights into asset performance and identify areas for improvement.