Guidance on how the tasks are managed in SN

[Sandeep Rajput]

@SharonJames 

Tasks in ServiceNow are central to almost every application — from Incident, Change, and Problem to HR cases, Requests, and custom workflows. They are all built on top of the Task [task] table, which provides a shared set of fields and behaviors.

Managing tasks in ServiceNow involves a combination of automated workflows, user assignments, lifecycle tracking, and reporting. Since many applications like ITSM, HRSD, CSM, and Service Catalog are built on top of the task table, understanding task management is essential for ensuring smooth operations.

The tasks are closely tracked by Service Level Agreements (SLA) to check if the tasks are getting completed in the stipulated time.

[Dr Atul G- LNG]

Hi @SharonJames 

Tasks are at the core of ServiceNow, and many products extend from the Task table. Tasks come into play when multiple teams need to work on a single record, such as an Incident that leads to a Change. In such cases, related tasks help coordinate the work.

These tasks are stored in their respective task tables, like Incident Task, Change Task, Problem Task, HR Task, Catalog Task, etc. Almost every module in ServiceNow uses the task feature in some form.

To explore tasks in your instance, go to the application navigator, type task.list, and press Enter. Then click on New to start interacting with the task record and understand its structure.