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Hello! My name is Kimberly Ishoy. I am an IT Manager at the LDS Church in Salt Lake City. We have been using ServiceNow for 4 years. My team is specifically over IT Asset Management for hardware and software across the global Church.
Hi! I am Tamika Miller from New Hanover Regional Medical Center, in Wilmington North Carolina. I am the admin for Service Now here at our hospital for almost a year now since we went live. I am also the Asset Analyst for the hospital as well. I am hoping to take away a better understanding of how we can get our CMDB working better and tracking our assets for the entire hospital and our facilities.
Betsy Frymier from Lockheed Martin. The LM Enterprise went live in February of this year with ServiceNow ITSM, ITOM, Discovery and a green field CMDB; we did Catalog/Portal in May of 2017. I am the ITSM process lead and the CMDB SME. I work closely with HW Asset Management people and want to understand how shared foundational data (ex. models) can be managed and maintained effectively in a support model that bridges multiple disciplines.
Question to the masses. What does your Asset Management organization look like? Where I work each infrastructure area handle their own Asset Management process (Server, Desktop, Network & Mainframe). Of course, it's not very effective.
Is anyone managing all their Asset Management together?
After this course, I am also interested in learning as much as possible about inventory management, contract management, vendor management as I will be responsible for transition our transition stockroom to the inventory management model, and moving our contracts, maintenance contracts, and vendors to the associated applications. I am not a developer at this time. Thanks!
Take 2 - can we get a black and white version of the slide on page 17? The colors did not translate well onto the printed page, and it's virtually illegible.
Keep in mind that even if a session shows "full", there are no-shows, so it is worth going there to see if there are available seats. That being said, here is the current status for them:
LAB1405 SOFTWARE ASSET MANAGEMENT: GET HANDS ON WITH WHAT’S NEW IN LONDON - both Tuesday and Thursday are FULL
BRE0089 CONSOLIDATING SAM TO A SINGLE PLATFORM - available
BRE0715 OPTIMIZING SOFTWARE ASSET MANAGEMENT FOR REAL BUSINESS OUTCOMES WITH SAM PROFESSIONAL - FULL
LAB1403 SOFTWARE ASSET MANAGEMENT CAN HELP YOU SAVE MILLIONS, BUT HOW DOES IT WORK? - both Tuesday and Thursday are FULL
CSS4020 NORMALIZE AND PRIORITIZE: DISCOVER THE KEY TO EFFECTIVE ASSET MANAGEMENT - Tuesday FULL (Thursday no longer available)
BRE1023 ASSET MANAGEMENT IS NECESSARY, NOT OPTIONAL - FULL
BRE0518 MODERNIZE YOUR HARDWARE ASSET MANAGEMENT EXPERIENCE - available
BRE1003 DIDN'T SOMEONE SAY TO START SMALL WITH ASSET MANAGEMENT? - available
BRE1040 PANEL: SOFTWARE ASSET MANAGEMENT - available
NTTS0133 SAM AND ITBM TOGETHER MAKES TECHNOLOGY PLANNING SIMPLE - available
BRE1399 ENABLING A SUCCESSFUL SOFTWARE ASSET MANAGEMENT PRACTICE, A PLATFORM OWNER PERSPECTIVE - available
Keep in mind that even if a session shows "full", there are no-shows, so it is worth going there to see if there are available seats. That being said, here is the current status for them:
LAB1405 SOFTWARE ASSET MANAGEMENT: GET HANDS ON WITH WHAT’S NEW IN LONDON - both Tuesday and Thursday are FULL
BRE0089 CONSOLIDATING SAM TO A SINGLE PLATFORM - available
BRE0715 OPTIMIZING SOFTWARE ASSET MANAGEMENT FOR REAL BUSINESS OUTCOMES WITH SAM PROFESSIONAL - FULL
LAB1403 SOFTWARE ASSET MANAGEMENT CAN HELP YOU SAVE MILLIONS, BUT HOW DOES IT WORK? - both Tuesday and Thursday are FULL
CSS4020 NORMALIZE AND PRIORITIZE: DISCOVER THE KEY TO EFFECTIVE ASSET MANAGEMENT - Tuesday FULL (Thursday no longer available)
BRE1023 ASSET MANAGEMENT IS NECESSARY, NOT OPTIONAL - FULL
BRE0518 MODERNIZE YOUR HARDWARE ASSET MANAGEMENT EXPERIENCE - available
BRE1003 DIDN'T SOMEONE SAY TO START SMALL WITH ASSET MANAGEMENT? - available
BRE1040 PANEL: SOFTWARE ASSET MANAGEMENT - available
NTTS0133 SAM AND ITBM TOGETHER MAKES TECHNOLOGY PLANNING SIMPLE - available
BRE1399 ENABLING A SUCCESSFUL SOFTWARE ASSET MANAGEMENT PRACTICE, A PLATFORM OWNER PERSPECTIVE - available
That's what I got out of that section. The records link to Software License Records (alm_license). When navigating to the table and selecting 'Show List', I can see there is a total of 79 Software Licenses. Each license appears to have a 'Rights' field which I assume is the amount that can be applied to devices (e.g. Microsoft MSDN 2010 has 600 Rights but within the Microsoft MSDN 2010 record it shows 586 Device entitlements).
I'm no expert in this space but that is my take on it!
Yes, touching on basics of data modeling, but not going deep. See Nic (at front next to Kailey) on breaks for more information. Normalization - yes. Kailey is going to cover the content in class. We may not have time to do the lab (it is listed as optional). You obviously can do that lab on your own.
Hi, it's a really good, and big!, question. I think the key thing is to adopt a staged approach and, once the data foundation is in place, to prioritize the 'quick wins'. The success of the early phase can then motivate and justify some of the more challenging activities that may involve integration with other processes in ServiceNow (eg Service Catalog) or with other systems (vendors, finance). The disclosure sequence of the course today deliberately follows a likely order of implementation.
