How can I get CSM implementation lab instance

[Abdul Azeem1]

Hi,

I want to do a hands on CSM implementation but I require a lab instance for it. How can I get it?

[Maik Skoddow]

Hi

a lab instance which is prepared for all the topics discussed in the CSM Implementation training you can only have during that training.

But you can always practice CSM related topics in your PDI with activated CSM plugins

Kind regards
Maik

[Abdul Azeem1]

Thanks Maik for quick response. I'll do practice on my PDI.

[Community Alums · Accepted solution]

Hi @Ajim Shekh ,

You cannot request a Lab instance exclusively for your practice for that you have your PDI where you can install CSM Plugins.

Lab instance comes with a particular training if you have opted for.

Learn Customer Service Management (CSM) from scratch to end with real world implementation and get live project hands-on.

Step by Steps implementation: https://www.youtube.com/watch?v=dEVAtFxqERQ&list=PLIGcZxQaeEoh73qbQJqWfGMDAx2bTzKl7&ab_channel=Servi...

This Series help you to understand below topics

• CSM Overview
• Enable Required Plugins
• Who Use ServiceNow CSM?
• CSM Terminology
• Technical Considerations Before Starting Development
• Relationship among CSM tables in Details
• Case Management Overview
• Configure Chat/Virtual Agent
• Agent Workspace
• CSM Roles Management
• Foundation/Master Data Configuration
  • Accounts
  • Contacts / Consumer
  • Products
  • Assets
  • Contracts
  • Entitlements
• Live Implementation with real world scenario
• Assignment Workbench and Advanced work assignment
• Case And Account Escalation
• CSM Integration With Service Management
• Difference in CSM Fundamentals class and CSM Implementation class
• CSM Certification Related Important Notes
• Add custom case type in CSM
• Relationship between Service Model and Service Offering
• Understanding CSM client requirements
• Mobile app for CSM agent
• how create incident record from customer service case
• Customer Service Portal user and agent roles
• How to allow consumer to read cases they have submitted via the portal

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Abdul Azeem1]

Thank you, Sandeep!!