Platform User not appearing while impersonate
I am practicing on my instance however i am not getting Platform User option while Selecting Impersonate user - System Admin
Forum Posts
Resolved! Unable to access ServiceNow University home page
Hi Everyone, When I log in to my ServiceNow university account, it shows a blank page. While I can access any other courses I have bookmarked, the home page of the University shows a clock icon. Is anyone else experiencing the same error?
remove Linked webassesor account
Hi guys, I have my WebAssessor account linked to my previous company email. Now I want that email to linked to my another personal email which i am using in service now learning. When I trying to link my WebAssesor email I am getting error that this ...
Questions about Special Accommodations for Online Proctored Testing
I recently took the CIS-ITSM exam for the second time, and unfortunately, I failed again. Looking at the Topic Level Scoring they sent me, I think I may have done worse when compared to the last time I took the exam. First attempt:Topic Level Scorin...
Questions about my CIS-ITSM Retake
In July, I took the CIS-ITSM Exam and didn't pass. It was my first attempt at the exam, and despite what I thought was adequate training and preparation, I found that the questions on the exam were wildly different than what I had expected. When I ...
Recovering mycertificate after losing access to my company email
I no longer have the login credentials for my old company profile (matia.dippolito@accenture.com) as I have left the company. I am therefore unable to retrieve my latest updated CSA certificate (credential number 171014675). How can I obtain my certi...
Resolved! Micro Certification
Hi ALl, I am new member, exploring Servicenow, Started the course "Welcome to Servicenow" after completion of course, Micro certification suggestion has showed. Is this Micro-certification a paid one? #welcometoServicenow
CSA exam suspended
My CSA exam was suspended because of web camera problems. Can I get another voucher to reschedule the exam?
Clarification Request: CAD Exam Section-Level Scoring & Cutoff Criteria (2025 Release)
Hello ServiceNow Community,I recently appeared for the ServiceNow Certified Application Developer (CAD) exam – 2025 release. I want to clarify some doubts regarding the scoring and passing criteria, as I noticed a discrepancy that affected my result....
Resolved! Integration of Copilot with Now Assist
Hi Team,i am totally new to the service now platform. i have a question regarding the integration of co-pilot with now assist for our environment. Currently we don't have microsoft teams enabled in our company, but we do have co-pilot. So is there a...
Resolved! Discovery Fundamentals On Demand - Unable to complete task - validate MID server
I am taking the Discovery Fundamentals On Demand course, and I am failing the task "Validate mid server". When opening the MID Servers it says that the assigned MID server is down and not validated.If I attempt to validate it, it says "validating" fo...
Which Certification Path to go after the CSA?
Hello Everyone,I recently completed my CSA certification, but I'm unsure about which certification to pursue next. Currently, I’m working as a portal developer, and I’d like to enhance my knowledge in both portal development and ITSM.I’d appreciate y...
Micro certification task 2
Hello, I'm doing Micro certification task 2 but when I clicked Incidents in Service Desk. The page is just blank. Refresh not work. And logging out and logging in again not work as well. Task Instructions:1. Impersonate Platform User.2. Personalize t...
CAS-PA - Performance Analytics exam tips
Hi. Anyone here has done the Certified Application Specialist - Performance Analytics exam? I have experience in building Dashboards, data collector jobs, indicators, breakdowns, widgets and using the Analytics Hub. Also done the PA Basics course and...
