how to make caller field on incident table dependent on department table?

[Jenifer D]

Hi,please provide solution for given question asap.

[Ankur Bawiskar · Accepted solution]

Hi,

you can use advanced ref qualifier for this

What's your exact requirement?

Example: show caller from department ABC then apply like this

javascript: 'department.name=ABC';

Regards
Ankur

[Jenifer D]

I want to show only callers of HR department when I set value HR in department field which is reference custom field on incident form.

[Mark Roethof]

Yesterday you mentioned using a reference qualifier was not allowed (requirement from your end). I did reply for an explanation from you on why not using a reference qualifier... no reply unfortunately.

So why is it allowed now?

Kind regards,
Mark

[Ankur Bawiskar]

Hi,

so department is custom field on incident form then you can enhance like this

I assume u_department is the field name and is of type reference

javascript: 'department=' + current.u_department;

Regards
Ankur