How to restrict End User from Modifying fields on Incident Form via mobile view ??
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11-24-2014 09:39 PM
Hello All,
I am facing issues in restricting user from modifying Incident record data via Mobile view for ESS User. Right Now ESS user is able to modify the fields on the Incident form.
Is there any way via which we can restrict him that he will not be able to see the Incident form. If anyone has worked on this earlier, then please share.
TIA
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11-24-2014 09:42 PM
If you want to remove access completely just remove the mobile modules related to that
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11-24-2014 09:44 PM
If you want to make fields read only, create a UI policy and select the UI type as mobile
Info
http://wiki.servicenow.com/index.php?title=Creating_a_UI_Policy
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11-24-2014 09:57 PM
Hi Kalaiarasan,
Thanks for your reply.
I don't want to hide the module as this will be used by the "Licensed Users".
But i want that End user should not be able to see the Incident form when he clicks on "My Incidents", it will alert.prompt him that you dont have specific priviledge to access the incidents.
Thanks,
Gaurav
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11-24-2014 10:10 PM
Guess you are referring a incident list. Try a before query business rule. Check the role of the user and redirect to a UI page that contains the message you want.
