How to restrict End User from Modifying fields on Incident Form via mobile view ??

[Gaurav Kumar15]

Hello All,

I am facing issues in restricting user from modifying Incident record data via Mobile view for ESS User. Right Now ESS user is able to modify the fields on the Incident form.

Is there any way via which we can restrict him that he will not be able to see the Incident form. If anyone has worked on this earlier, then please share.

TIA

[kunika_sharma]

Why not secure the module with role, which you dont want accessed by the end users.

Secure the module My Incidents with itil role for example so only users with that role will be able to see that.

[Gaurav Kumar15]

Hi Kunika,

Thanks for your reply.

I tried that but then Incidents are accessible from "Favourites" , "Recent Lists" on the mobile view.

And if we remove that from Home page, then it becomes empty.

Thanks,

Gaurav

[Kalaiarasan Pus]

tried business rule solution ?

[Gaurav Kumar15]

Hi Kalairasan,  

No , i tried that, by wiring business rule as :-

1. Created Display business rule

2. i have added 2 lines for redirecting to list view as

var url = "incident.list";

current.setRedirect(url);

but i don't know where it went wrong that it is not redirecting me to the Incident List view.

Do u know how can we redirect to list view, i mean with which URL.

Or do we need to create our own UI Page ???

Thanks,

Gaurav

[Kalaiarasan Pus]

quite frankly , i would recommend you to read this and give it a try .. business rule approach is unnecessary per me

Re: Restricting access from the list view to the form on mobile