HRSD Implementation On Demand (Rome) will not complete

[Ana41]

Hi everyone! I have searched the Community for similar issues and tried to apply every possible tip ou solution I found, but to no avail. 

Last week I completed the HRSD Implementation training on NowLearning and it is stuck at 98%. The knowledge checks on Modules 3 and 5 do not get completed at all, even though I have completed them several times.

I have already opened a case but the days are going by without anyone picking it up. This is really frustrating because I need the completion badge in order to be able to claim my exam voucher. And I am one of those people that does not like to wait too long between finishing the trainings and passing the exam 😅

Does anyone have a tip or trick that might help me in this situation? Thanks in advance!

[Nivedita Patil]

Hi @Susmitha1625 ,

You can create the case from now learning platform and wait for reply.

Mark my answer correct and helpful if helps you.

Thanks,

Nivedita Patil.

[Ana41]

To everyone asking, I did eventually manage to complete the training and after that the voucher automatically appeared, so I'm sorry I cannot help regarding that issue 😞 

As for the issue with training completion, it kind of magically solved itself after a couple of weeks... it was nothing that I did, just one day I opened the training and it had finally completed (??) I even closed the ticket I had open with ServiceNow since there was nothing for them to correct anymore.

[EvaDeeGoss]

I am working in the Administration Foundations course and the knowledge check questions are broken. 

[Simon Hendery]

Sorry @EvaDeeGoss - the sad-face imagery in your screenshot sums it up nicely!

Log out and in again, clear you browser cache and try using a different browser.

Then log a support case in Now Learning. In the meantime, carry on with the next section of the course.

Best of luck for a speedy resolution!