I am no longer getting verification code to get into my on-demand training in nowlearning

[Adewuyi]

Hi, pls i am no longer getting the verification code that will grant me access into my system administration on-demand course in nowlearning. It's painful that i am just doing my revision so i can prepare for my exam, and all of a sudden, this happened. I clicked on "Get instant help or open support ticket!" and at the end of the day, the chat engine asked that i download an authentication app which is not working for me. The codes will still not allow me in. This is annoying, and i wish i can get some help quickly. Thanks!

[Ehsanul]

Submit the support request to report Authentication code related issue. Once you submit servicenow will send you a verification email. Click that link and you will be redirected to a page for setting up alternative MFA setup. You will see a QR code and scan that from your google or microsoft authenticator to add the servicenow account. once done , paste the code to the Servicenow Prompt box. You will be able to login.

[Adewuyi]

Thanks Ehsanul,..did like u said, and now i can log in again.

[Jim Cummings]

fire the person who invented this

[Ehsanul]

Great 🙂