Iam not able to view voucher code for claiming voucher for CSA certification

pravalikagu
Giga Contributor
 
7 REPLIES 7

Maik Skoddow
Tera Patron
Tera Patron

Hi @pravalikagu 

it's not really clear what your issue is. Please check the following article for the corresponding help: https://learning.servicenow.com/lxp/en/credentials/claiming-your-voucher-in-now-learning?id=kb_artic... 

Maik

@Maik Skoddow @Anurag Tripathi @Dr Atul G- LNG @Nikhil Bajaj9 

My CSA was expired on 2023.
After that I completed CSA learning path again and got a voucher Completed On - 2025-04-03 06:53:10 PDT with Expiration Date - 2026-04-03. that time voucher was showing on nowlearning

After a week I tried to schedule my onsite exam and it was allowing to schedule it.

Only issue now I am facing is learning portal is not showing my voucher

Please refer screenshot, link provided on mail redirects to certification expiry on Aug 23, 2023

Hi @bahishtigul ,

 

Raise a case with ServiceNow. Whom to contact info can be found here:- 

https://www.servicenow.com/community/training-and-certifications/useful-information-whom-to-contact-...

 

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

Hi @bahishtigul 

It looks like you didn't receive the new voucher and are only seeing the old one.
The best approach is to log a case with the Now Learning team as soon as possible—they will be able to assist you.

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