I am really struggling with the CMDB Health Simulator Configure Remediation - Task 13. I do not understand how to create the workflow to be executed from an Orphan Task.

Bux · ‎05-07-2020

I am trying to complete the CMDB Fundamentals On Demand course. The last task on the CMDB Simulator is to:

Create, configure, and publish a workflow using the following information:

*workflow name is "Remediate Orphan WF"

*workflow can be executed from an orphan task

*workflow, when executed, writes to the short description field of the orphan task the following: Workflow launched for task number [actual task number of orphan rule].

I have created a workflow and named it "Remediate Orphan WF". I have 2 boxes on the canvas, Begin and End. I do not understand which boxes I need to add to the canvas or how this workflow will even begin. Do I need to create some kind of scripts? The video lesson on the CMDB Fundamental On Demand was over my head. It started off with the canvas already created and was for remediating Stale CIs. I've tried reading the How to create Workflows and I keep going down rabbit holes. It says drag the activity to the canvas. I don't see any activity that will Execute from a task or write some task number into the Short Description field on the Orphan page. I'm not a Dev/Ops guy, I'm a project manager who is taking this on demand class while I've been off work. I would really like to finish this last task and be done with this.

My email address is rbuxmann@cox.net. I would really appreciate if someone can talk me through this please.

Regards.

Rob Buxmann

glenn_pinto · ‎05-13-2020

For the script you don't need to refer to orphan_ci_remediation as current translates to the current table from the record making the initial call to the wf. In the demo, we had to dot walk to the CI record's ip address from the incident table and thus we had a slightly different syntax. The following should suffice.

workflow.scratchpad.number = current.number;

We provided AUS01-EXCH as a sample record that you can test with which should be there, but if you can't locate it, run the test from any other orphan task record and you should get the same result.

View the demo video when it explains the set values activity on the proper syntax to write literal text plus the specific orphan number back to the orphan task record.

Hope this helps.

View solution in original post

Andrew Bettcher · ‎11-04-2022

My script was simply:

current.short_description = 'Workflow launched for task number ' + current.number;

Don't forget to publish it. Then I followed the instructions in the task and it validated.

Samhitha · ‎06-01-2020

It helped alot!! Thanks

Luciana3 · ‎01-21-2021

Glenn, I'm pretty much stuck at this point too. I created the script with the code you provided and I have asked one of our SNOW experts to check my steps and he said everything seems to be done right but then, I cannot progress with the simulator because there are no entries in the orphan CIs metric and no tasks get generated. :(((((((

Thanks,

Luci

Attached the screenshots of following the steps of the simulator from 1 to 4 but it just doesn't generate any results for the orphans.

smk25 · ‎02-05-2023

Check within the CMDB Health metric = Orphan, the CMDB metric preference has a record, it needs to have Create Task set to "True". I had the same issue, i scratched around and found this. It fixed my issue.

JGC · ‎04-05-2023

Hi, I cannot seem to find this record for the preference. This is how it looks to me.

I am also stuck at this point where there is no data showing in my Orphan CIs.